Scout Marie Gilliland
Wexford
Summary
Result-oriented professional with experience in customer service roles. Skilled in time management and team collaboration, consistently delivering exceptional service and resolving customer complaints effectively, contributing to a positive shopping and dining experience.
Overview
4
4
years of professional experience
Work History
Cashier
Labriola's Italian Market
Warrendale
10.2024 - 01.2026
- Assisted customers with product inquiries to ensure satisfaction and enhance shopping experience.
- Restocked shelves and ensured products were well-presented for sales.
- Performed other duties as assigned by management.
- Managed customer complaints calmly, resolving issues to improve customer retention.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Guided customers in locating specific products, addressing questions, and providing tailored product recommendations.
Waitress
Tomato Pie Cafe
Allison Park
05.2022 - 03.2025
- Provided attentive service to customers in a fast-paced dining environment.
- Checked back with customers during meal service to confirm satisfaction and address needs.
- Managed multiple tables while ensuring high standards of service quality.
- Coordinated with kitchen staff for timely food delivery and optimal presentation.
- Took orders for food and drinks and delivered them to guests.
- Organized take-out orders efficiently according to customer requests.
- Removed dishes and wiped surfaces promptly during busy dining periods.
- Built rapport with regular customers through engaging conversation and personalized service.
- Processed customer transactions with accuracy and efficiency.
Education
Bachelor of Arts - English Major
University of Dayton
Dayton, OH05-2029
High School Diploma -
North Allegheny Senior Highschool
Wexford, PA06-2025
Skills
- Point of sale operation
- Cash handling
- Cash register operation
- Order taking
- Dining customer service
- Inventory management
- Time management
- Effective communication
- Customer service
- Team collaboration
- Conflict resolution
Timeline
Cashier
Labriola's Italian Market
10.2024 - 01.2026
Waitress
Tomato Pie Cafe
05.2022 - 03.2025
Bachelor of Arts - English Major
University of Dayton
High School Diploma -
North Allegheny Senior Highschool