Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Seth Wainwright

Mechanicsburg

Summary

Experienced with diagnosing and resolving diverse IT issues, ensuring minimal downtime. Utilizes advanced troubleshooting techniques to maintain system performance and user satisfaction. Track record of effective communication and collaboration within teams to achieve seamless IT support operations.

Overview

4
4
years of professional experience

Work History

Senior IT Support Analyst

URBN Inc
04.2024 - Current
  • Key project member assisting with installations of new Stripe payment devices for all store brands in the US
  • Responsible for writing/re-writing all knowledge base articles to move to Confluence
  • Responsible for all Wi-Fi related cases (support, troubleshooting, and tech integrity line checks and/or AP installations)
  • Responsible for all phone service line cases for stores (Fire, Security, and Elevator)
  • Appointed temporary supervisor when leadership was unavailable
  • Responsibilities also include all from previous IT Support Analyst role

IT Support Analyst

URBN Inc
02.2022 - 04.2024
  • Responsible for supporting stores globally for all URBN brands
  • Responsible for checkups on critical data, hardware, and software for stores
  • Remotely troubleshooting store sites encountering outages or emergencies
  • Remotely troubleshooting software/hardware issues affecting sales
  • Collaborating with multiple teams to resolve critical issues
  • Working in SQL to investigate issues in databases
  • Monitoring alert dashboard software (Zabbix, Grafana) to identify critical issues
  • Aiding with documentation for adding to knowledge base
  • Aiding with other associate calls that could not be solved initially

Service Desk

Sidium Solutions
10.2020 - 02.2022
  • Responsible for early morning service calls and emergency calls
  • Responsible for morning checkups on mission critical servers and outreach to clients
  • Remotely troubleshot medical & government sites encountering outages
  • Worked with engineers to solve issues that are escalated
  • Setup and deploy computers - Remotely and physically
  • Aided with other associate service desk calls that could not be solved initially

Education

Associate of Applied Science - computer and network systems administration

Thaddeus Stevens College of Technology
Lancaster, PA
05.2020

Skills

  • Operating System Support (Windows/Linux)
  • Scripting (PowerShell/Batch/Bash)
  • Virtualization Technologies
  • Training and mentoring
  • Remote Support
  • Technical Documentation
  • Troubleshooting
  • Remote Management Monitoring
  • Remote Technical Support
  • Hardware and software installation
  • Application support
  • Malfunction tracing

Timeline

Senior IT Support Analyst

URBN Inc
04.2024 - Current

IT Support Analyst

URBN Inc
02.2022 - 04.2024

Service Desk

Sidium Solutions
10.2020 - 02.2022

Associate of Applied Science - computer and network systems administration

Thaddeus Stevens College of Technology

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Seth Wainwright