SEAN AQUADRO
Pittsburgh,PA
Summary
Student-centered educator and instructional leader with over five years of experience supporting at-risk youth in structured residential and alternative education settings. Currently serving as Lead Teacher at New Outlook Academy, working with students involved in probation and CYS systems to promote academic success, life skills, and post-secondary readiness. Skilled in trauma-informed instruction, staff collaboration, and developing systems that help students move beyond the classroom and plan for college, career, and life after high school. Known for a strong work ethic, relationship-based approach, and commitment to doing whatever it takes to support student growth and success.
Overview
11
11
years of professional experience
Work History
Social Studies Lead Teacher
New Outlook Academy
11.2019 - Current
- Provide classroom instruction for at-risk female students ages 13–18 in structured residential setting.
- Design and deliver standards-based lessons aligned with academic goals and student IEPs.
- Create safe, trauma-informed learning environment fostering emotional and academic growth.
- Collaborate with counselors and support staff to monitor student progress and address needs.
- Lead initiatives promoting academic success, life skills, and personal development.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Served as a member of the school''s leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives.
- Coordinated and planned school events such as our seasonal festivals and holiday festivals.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Mentored new educators, providing guidance on instructional practices and classroom management techniques.
Customer Care Representative
ShowClix
10.2016 - 10.2019
- Delivered high-volume customer support for ShowClix via phone, email, and chat, resolving ticketing, account, and order issues.
- Processed refunds, exchanges, and special requests while maintaining accuracy and customer satisfaction.
- Collaborated with internal teams to troubleshoot platform issues and support smooth event operations.
Group Ticket Sales
Winston-Salem Dash
10.2014 - 08.2016
- Increased revenue through strategic sales of group ticket packages, season tickets, and special event experiences.
- Engaged new clients via cold calling, email outreach, and community networking.
- Cultivated partnerships with local schools, nonprofits, and community organizations to enhance group sales.
- Customized group outing recommendations based on thorough needs assessments.
- Streamlined logistics and coordinated ticketing details for seamless game day experiences.
Education
Masters - Education
Point Park University
Pittsburgh, PA04.2019
BA - Communication Studies
West Virginia University
Morgantown, WV05.2013
Skills
- Classroom Management
- Trauma-Informed Teaching
- Team Leadership
- Conflict Resolution
- Relationship Building
- Problem Solving & Troubleshooting
- Account Management
- Client Relationships
- Google Workspace
- Microsoft Office
- Conflict resolution
- Safety awareness
- Training and mentoring
- Student engagement
- Teacher training
Timeline
Social Studies Lead Teacher
New Outlook Academy
11.2019 - Current
Customer Care Representative
ShowClix
10.2016 - 10.2019
Group Ticket Sales
Winston-Salem Dash
10.2014 - 08.2016
BA - Communication Studies
West Virginia University
Masters - Education
Point Park University