SEAN BIVINS
Philadelphia
Summary
Highly detailed and compliance-focused financial operations professional with 17+ years of banking experience. Expertise in high-volume payment and transaction processing, accurate documentation, regulatory compliance, and conducting fraud analysis to resolve complex customer disputes efficiently.
Overview
23
23
years of professional experience
Work History
Rotisserie / Prepared Foods Associate
Sam’s Club
01.2025 - Current
- Maintained accuracy in portioning, inventory tracking, and documentation; worked efficiently in a high-volume environment.
Team Member
Chick-fil-A
01.2023 - 01.2025
- Delivered accurate customer service in a fast-paced setting; assisted with workflow coordination and issue resolution.
Bank Card Research Clerk
Beneficial / WSFS Bank
01.2008 - 01.2020
- Processed high volumes of debit card transactions and disputes (including network rejects and exceptions).
- Conducted fraud analysis and monitored activity to ensure security and prevent loss.
- Maintained documentation compliance and ensured the accuracy of all sensitive financial records.
- Collaborated with internal departments to resolve complex payment processing issues in a timely manner.
Customer Contact Center Specialist
Beneficial Bank
01.2007 - 01.2008
- Handled customer inquiries related to transactions and online banking support.
- Processed requests accurately and resolved issues in a fast-paced, regulated environment.
Teller
Beneficial Bank
01.2003 - 01.2007
- Processed daily financial transactions and assisted customers with account maintenance.
- Maintained accuracy and security by balancing cash drawers, ATMs, and vaults.
Education
High School Diploma - undefined
City Center Academy
Philadelphia, PASkills
- Payment Processing
- Transaction Review
- Fraud Analysis
- Compliance
- Cash Handling
- Documentation Accuracy
- High-Volume Operations
AWARDS
Beneficial Investment Center Excellence in Service Award, Visa Global Service Quality Performance Award
Timeline
Rotisserie / Prepared Foods Associate
Sam’s Club
01.2025 - Current
Team Member
Chick-fil-A
01.2023 - 01.2025
Bank Card Research Clerk
Beneficial / WSFS Bank
01.2008 - 01.2020
Customer Contact Center Specialist
Beneficial Bank
01.2007 - 01.2008
Teller
Beneficial Bank
01.2003 - 01.2007
High School Diploma - undefined
City Center Academy