Sean Blackwell
Philadelphia
Overview
5
5
years of professional experience
Work History
PCA
Delta T
Philadelphia
02.2025 - Current
- Supported students with autism in academic and social activities.
- Assisted teachers in developing individualized education plans for each student.
- Facilitated communication between students, teachers, and parents regarding needs.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Taught students with learning disabilities, ADHD, ADD and autism.
- Collaborated with teachers, administrators, parents and other professionals to ensure the best possible outcomes for students with Autism Spectrum Disorders.
Member Service Agent
Fitler Club
Philadelphia
12.2023 - 07.2024
- Check-in and Check-out: Greet guests upon arrival, process check-ins and check-outs efficiently, and provide keys or access cards.
- Reservations: Handle room bookings and cancellations, both in person and via phone or email.
- Utilize property management systems (PMS) and other software to manage reservations, guest information, and daily operations.
- Coordinate with housekeeping, maintenance, and other departments to ensure all guest needs are met.
- Feedback Collection: Solicit and handle guest feedback, using it to improve services and address any areas of concern.
- Provided exceptional customer service to members and guests.
- Assisted members with inquiries and resolved issues promptly.
- Developed relationships with local businesses to increase membership base.
- Researched member complaints or discrepancies in a timely manner.
- Assisted with training new employees in operational processes.
Front desk receptionist/ Security guard
Academy of the Fine Arts
Philadelphia
03.2023 - 02.2023
- Provide information to visitors and callers regarding company policies, services, and facilities.
- Register guests and issue visitor badges as necessary.
- Receive and distribute messages to the appropriate individuals or departments.
- Notify appropriate personnel of any security concerns or suspicious activity.
- Operate security equipment, such as CCTV cameras, alarms, and access control systems.
- Escort employees or visitors as needed, especially during non-business hours.
- Report and document security incidents, accidents, and suspicious activities.
Front of House Associate
Mangia Macaroni
Philadelphia
06.2021 - 01.2023
- Improved customer satisfaction through packaging and preparing online and in-person orders.
- Managed inbound customer calls while simultaneously ensuring restaurant patrons were served within a 10-minute window.
- Ensured that the POS system was correctly processed cash, debit, and credit.
Education
Associate of Science - Sociology
Community College of Philadelphia
Philadelphia, PASkills
- Event organization and Scheduling
- POS Device Management
- Proficient in utilizing customer relationship management (CRM) software
- Microsoft and Google suites
- Outstanding interpersonal and communication skills
- Excellent problem-solving abilities
- Strong attention to detail
- Customer service
- Order management
- Problem resolution
- Front desk operations
- Guest relations
- Time management
Timeline
PCA
Delta T
02.2025 - Current
Member Service Agent
Fitler Club
12.2023 - 07.2024
Front desk receptionist/ Security guard
Academy of the Fine Arts
03.2023 - 02.2023
Front of House Associate
Mangia Macaroni
06.2021 - 01.2023
Associate of Science - Sociology
Community College of Philadelphia