Sean Inniss
Whitehall
Summary
E-commerce professional with strong expertise in customer service and keen eye for detail. Skilled in handling inquiries, resolving issues, and ensuring customer satisfaction in fast-paced environments. Known for excellent team collaboration, flexibility, and results-driven approach. Proficient in utilizing CRM systems, managing e-commerce platforms, and providing top-tier support.
Overview
6
6
years of professional experience
Work History
E-Commerce Customer Service Specialist
Parts ASAP
08.2023 - Current
- Provided exceptional support during peak shopping seasons, ensuring a positive online shopping experience for customers.
- Enhanced customer satisfaction by resolving complex e-commerce issues and providing timely solutions.
- Maintained detailed records of customer interactions, allowing for better tracking of patterns and trends in customer behavior.
- Streamlined my efficiency in order processing for improved customer experience.
Inside Sales Representative
Summit Supply
03.2022 - 08.2023
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Sales Representitive
T-Mobile
05.2019 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
High School Diploma -
Southern Lehigh Highschool
Center Valley, PA06-2017
Skills
- Sales and upselling
- E-commerce platforms
- Complaint resolution
- CRM software
- MS office
- Problem resolution
- Time management abilities
- Written communication
- Inbound call management
Timeline
E-Commerce Customer Service Specialist
Parts ASAP
08.2023 - Current
Inside Sales Representative
Summit Supply
03.2022 - 08.2023
Sales Representitive
T-Mobile
05.2019 - 03.2022
High School Diploma -
Southern Lehigh Highschool
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