Sean Palmer

• Deliver comprehensive Help Desk support services to NAVSEA users, ensuring seamless operations and optimal performance.
• Provide expert-level assistance in maintaining Windows 10 desktop functionality, leveraging contemporary troubleshooting techniques and methodologies.
• Spearhead first-level usage support for cutting-edge, locally developed applications deployed within NSWCPD, employing agile problem-solving strategies to enhance user experience.
• Conduct rigorous testing and evaluation of emerging software integrations and modifications, leveraging industry best practices to ensure seamless system and application performance.
• Implement and lead strategic guidance and mentorship to the Division’s scientific and engineering community on the latest networking, security, and system services trends and technologies.

Key Achievement:

● Implemented knowledge transfer initiative and supervised the performance of junior technical associates, assigning tasks, and monitoring performance against targets, fostering a collaborative and high-performing team environment.

• Implemented robust monitoring protocols to proactively identify and mitigate Division-wide system issues, optimizing disk usage, hardware reliability, and software performance.
• Deliver comprehensive Help Desk support services to NAVSEA users, ensuring seamless operations and optimal performance.
• Provide expert-level assistance in maintaining Win XP and Win 7 desktop functionality, leveraging contemporary troubleshooting techniques and methodologies.
• Spearhead first-level usage support for cutting-edge, locally developed applications deployed within NSWCPD, employing agile problem-solving strategies to enhance user experience.
• Conduct rigorous testing and evaluation of emerging software integrations and modifications, leveraging industry best practices to ensure seamless system and application performance.
• Implement and lead strategic guidance and mentorship to the Division’s scientific and engineering community on the latest networking, security, and system services trends and technologies.

Key Achievement:

● Architect, orchestrate, and optimize database management solutions to streamline user information management, utilizing advanced data analytics and visualization tools to drive informed decision-making resulting in 20% improvement in budget and deadline.

● Updated the weekly Policy Directives Tracker for Contracting Officer’s Representatives (COR).
● Managed detailed meetings and distributed action items to Branch Heads and COR regarding policy directives.
● Gathered and synthesized RMF/DIACAP dataset packages and provided status reports in eMass (Enterprise Mission Assurance Support Service).
● Developed high-level metrics reporting for eMASS Packages for Captains Reports and monitored ATOs, ATO with conditions, IATT, PRAs.
● Primary point of contact for tracking and responding to eMass account requests for Information System Security Engineers (ISSEs).

Key Achievement:
● Leveraged sophisticated diagnostic tools and methodologies to swiftly troubleshoot and resolve hardware, software, procedural, and communication-related user issues, fostering a culture of continuous improvement and innovation..

• Provided high-visibility IT support to diverse local businesses in the vibrant Philadelphia Area, ensuring seamless office and computer hardware setup.
• Developed comprehensive Information Technology documentation, including tailored training materials, Standard Operating Procedures (SOP), and robust Incident Response Plans, enhancing organizational efficiency and resilience.
• Successfully executed system updates and migrations, transitioning clients from legacy Windows platforms (7, 8, 10) to cutting-edge iOS environments (El Capitan, Sierra, and High Sierra), while ensuring minimal disruption to operations.

Key Achievement:

• Installed, configured, and maintained a wide array of personal computing systems, including Windows networks, Apple workstations, file servers, and network cabling infrastructure, optimizing performance and reliability.