Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Searlait McDonough

Oley

Summary

Dynamic Shift Supervisor at Sheetz with a proven track record in conflict resolution and effective communication. Skilled in training teams and enhancing customer satisfaction through exceptional service. Adept at managing high-volume tasks while maintaining attention to detail and organizational excellence. Committed to fostering a positive work environment and achieving operational goals.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Sheetz
Fleetwood
03.2021 - Current
  • Oversee a team of employees to ensure tasks and goals are met.
  • Play a crucial role in training, conflict resolution (in person and over the phone), and communication with upper management.
  • Demonstrate excellent time management skills by efficiently prioritizing tasks during high-volume periods.
  • Maintain knowledge of current promotions, sales events, and store policies to provide accurate information to customers.

Housekeeper

Laurel Center
Hamburg
12.2019 - 12.2020
  • Maintained cleanliness and tidiness of 15+ assigned rooms, ensuring a comfortable and welcoming environment for guests.
  • Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness, all within 20 minutes.
  • Pack any clothing items, personal items of residents, in cases of departure or sudden death.

Cashier/Baker

Philly Pretzel Factory
Temple
10.2016 - 03.2020
  • Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing any inquiries or concerns they may have.
  • Managed customer complaints or concerns promptly, ensuring a positive resolution while maintaining customer satisfaction.
  • Maintained a clean and organized work area, adhering to food safety and sanitation guidelines.
  • Operated commercial baking equipment such as ovens, mixers, and a dough sheeter with precision and efficiency.

Education

High School Diploma -

Reading High School
Reading, PA
06-2016

Skills

  • Conflict resolution
  • Customer service
  • Attention to detail
  • Effective communication
  • Organizational skills
  • Basic math skills

Additional Information

Attended Reading Muhlenberg Career and Technology Center for Early Childhood Education between the years 2013-2016. During my time there, we were required to volunteer at various daycare centers, schools, etc. I volunteered at The Goddard School and Albright Early Learning Center. There was also a center attached to my school so once a week we would make a lesson plan to go over and teach a small group of children.

After I graduated high school in 2016, I attended Alvernia University for a year with a major in education. During my time there, I had volunteered at a church who worked with special needs children and their parents. They would let them have the church for several hours a week and they'd just come in to let them do activities together and socialize. Since I was an education major, me and a group of girls would go there once a week and get to know them. Sometimes we'd come with activities for them to do too.

Timeline

Shift Supervisor

Sheetz
03.2021 - Current

Housekeeper

Laurel Center
12.2019 - 12.2020

Cashier/Baker

Philly Pretzel Factory
10.2016 - 03.2020

High School Diploma -

Reading High School
Searlait McDonough