Searlait McDonough
Oley
Summary
Dynamic Shift Supervisor at Sheetz with a proven track record in conflict resolution and effective communication. Skilled in training teams and enhancing customer satisfaction through exceptional service. Adept at managing high-volume tasks while maintaining attention to detail and organizational excellence. Committed to fostering a positive work environment and achieving operational goals.
Overview
9
9
years of professional experience
Work History
Shift Supervisor
Sheetz
Fleetwood
03.2021 - Current
- Oversee a team of employees to ensure tasks and goals are met.
- Play a crucial role in training, conflict resolution (in person and over the phone), and communication with upper management.
- Demonstrate excellent time management skills by efficiently prioritizing tasks during high-volume periods.
- Maintain knowledge of current promotions, sales events, and store policies to provide accurate information to customers.
Housekeeper
Laurel Center
Hamburg
12.2019 - 12.2020
- Maintained cleanliness and tidiness of 15+ assigned rooms, ensuring a comfortable and welcoming environment for guests.
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness, all within 20 minutes.
- Pack any clothing items, personal items of residents, in cases of departure or sudden death.
Cashier/Baker
Philly Pretzel Factory
Temple
10.2016 - 03.2020
- Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing any inquiries or concerns they may have.
- Managed customer complaints or concerns promptly, ensuring a positive resolution while maintaining customer satisfaction.
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines.
- Operated commercial baking equipment such as ovens, mixers, and a dough sheeter with precision and efficiency.
Education
High School Diploma -
Reading High School
Reading, PA06-2016
Skills
- Conflict resolution
- Customer service
- Attention to detail
- Effective communication
- Organizational skills
- Basic math skills
Additional Information
Attended Reading Muhlenberg Career and Technology Center for Early Childhood Education between the years 2013-2016. During my time there, we were required to volunteer at various daycare centers, schools, etc. I volunteered at The Goddard School and Albright Early Learning Center. There was also a center attached to my school so once a week we would make a lesson plan to go over and teach a small group of children.
After I graduated high school in 2016, I attended Alvernia University for a year with a major in education. During my time there, I had volunteered at a church who worked with special needs children and their parents. They would let them have the church for several hours a week and they'd just come in to let them do activities together and socialize. Since I was an education major, me and a group of girls would go there once a week and get to know them. Sometimes we'd come with activities for them to do too.
Timeline
Shift Supervisor
Sheetz
03.2021 - Current
Housekeeper
Laurel Center
12.2019 - 12.2020
Cashier/Baker
Philly Pretzel Factory
10.2016 - 03.2020
High School Diploma -
Reading High School