Sebastian Gutierrez
Palmyra
Summary
Dynamic customer service representative with experience in fast-paced environments. Known for strong communication and collaboration skills, successfully addressing customer inquiries and fostering positive relationships to enhance customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Server
Benchmark Senior Living
Redding
08.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to residents and their families.
Billing and Customer Service
CJ Dior Car Services
Stratford
01.2020 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Stratford Highschool
Stratford06-2025
Skills
- Customer service
- Time management
- Problem resolution
- Record keeping
- Communication skills
- Team collaboration
- Point-of-sale system
- Positive and professional
- Calm demeanor
- Positive guest interactions
- Sales expertise
- High volume dining
- Multitasking and organization
- Foreign language proficiency
- Hospitality service expertise
- Performance improvement
- Exceptional customer service
- Sales techniques
Languages
Spanish
Limited
Timeline
Server
Benchmark Senior Living
08.2025 - Current
Billing and Customer Service
CJ Dior Car Services
01.2020 - Current
High School Diploma -
Stratford Highschool