Sebastian Palacio

• Tracking and documentation of support cases
• Installation to External Clients.
• Perform up to 20 Installations, configuration and support of Dell and Vmware. Storage and Backup.

• Tracking 45 support case diary.

• Manage +100 physical devices and 200 virtual services.

Projects/Support on charge:

On-site engineer: Bac Credomatic virtual environment administrator

• Virtual environment management

BAM: Banco Agromercantil Guatemala

• Vmware Support

Pasqui CR Group.

• VMware Support

CEMPRO GT

• SAN support

• Management and organization of projects

• Staff coordination

• Tracking and documentation of support cases

•Perform up to 70 Installations to Internal and External Clients.

• Installation, configuration and support of NetApp, Vmware. Storage, Backup and networks.

• Tracking 50 support case diary.

• Manage +100 physical devices and 300 virtual services.

Arango Software

• Project Organization.

• Coordination of staff involved in project..

• VMware virtual platform upgrade.

• Installation of NetApp Storage Platforms and data migration.

• Documentation of reports.

BAC Credomatic

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms and data migration.

• Reorganization of FileServices environment.

• Documentation of reports.

Banistmo

• Project Organization.

• Coordination of staff involved in project.

• VMware virtual platform upgrade.

• Installation of NetApp Storage Platforms. SAN/NAS and data migration.

• Documentation of reports.

BICSA

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms. SAN/NAS and data migration.

• Zoning and associated settings.

• Installation of backup platforms.

• Documentation of reports.

Copa Airlines

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms. SAN/NAS and data migration.

• Zoning and associated settings.

• Documentation of reports.

Digicel

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms. SAN/NAS and data migration.

• Zoning and associated settings.

• Documentation of reports.

St Georges Bank

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms. SAN/NAS and data migration.

• Zoning and associated settings.

• VMware, NetApp virtual platform upgrade.

• Dell 7000 Enclosure configurations.

• Cisco UCS 5108 configurations.

• Documentation of reports.

ENA

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms SAN/NAS and data migration.

• Environment virtualization.

• Documentation of reports.

Machetazo

• Project Organization.

• Coordination of staff involved in project.

• Migration of Fortigates.

• Installation and configuration of fortimanager.

• Documentation of reports.

PetroAutos

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp SAN Storage Platforms.

• Installation and configuration of backup platforms.

• Documentation of reports.

Medcom

• Project Organization.

• Coordination of staff involved in project.

• Installation of NetApp Storage Platforms SAN/NAS and data migration.

• Zoning and associated settings.

• Installation of backup platforms.

• Documentation of reports.

• Monitoring and documentation of internal support cases.
• Tracking 15 support case diary
• Planning and assignment of staff for maintenance of platforms.
• Responsible for creating equipment maintenance plan (installation of software and hardware if is necessary )
• Routing Support
• Switching support
• wireless support

• Program in base of priorities and scheduled meetings as required to progress with projects.
• Check and review progress controls for project quality assurance based on documentation.
• Monitored and installation of equipment for compliance with projects and specifications.
• Completed daily jira tasks while satisfy conditions, on budget and meeting project deadlines.
• Tracking 30 supports cases diary.

Successfully executed projects:

MEDUCA

• Wireless LAN Controller installation, configuration AP ́s and Internet access in schools.

National University of Panama

• Telephony installation and configuration.

National Police of Panama

• Configuration and Support of WAN Links of Remote Sites