Selena Golden
Morrisville
Summary
Dynamic customer service professional with proven expertise at Raymour & Flanigan, excelling in complaint resolution and fostering customer relations. Recognized for exceeding performance metrics and enhancing customer satisfaction through active listening and critical thinking. Proficient in CRM software and data entry, delivering exceptional service and building lasting client rapport.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Raymour & Flanigan Furniture and Mattress Store
09.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support in processing orders and managing customer accounts.
- Learned company policies and procedures to ensure compliance in service delivery.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Communicated effectively with diverse clientele, fostering positive relationships.
- Developed problem-solving skills by addressing various customer concerns promptly.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
Acme Markets, Inc
08.2022 - 09.2024
- Processed cash and card transactions efficiently at point-of-sale.
- Maintained accurate cash drawer, ensuring compliance with company policies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, restocking shelves to maintain product availability.
- Collaborated with team members to streamline checkout procedures for improved efficiency.
- Adapted quickly to changing customer demands and peak business hours effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
High School Diploma -
Neshimany
Levittown, PA06-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Complaint resolution
- Call center operations
- Scheduling
- Appointment scheduling
Timeline
Customer Service Representative
Raymour & Flanigan Furniture and Mattress Store
09.2024 - Current
Cashier
Acme Markets, Inc
08.2022 - 09.2024
High School Diploma -
Neshimany