Serena Fraticelli
Coatesville
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
9
9
years of professional experience
Work History
Janitor
Brookdale
03.2022 - 06.2024
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Kept building spaces premises clean inside and outside.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Janitor
Brandywine Hospital
03.2019 - 01.2022
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Kept building spaces premises clean inside and outside.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
Sales Associate / Assistant Keyholder
Plato's Closet
02.2015 - 01.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Education
High School Diploma -
Downingtown East High School
05.2001 -
Skills
- Product Sales
- Customer Service
- Sales Development
- Customer Needs Assessment
- Teamwork and Collaboration
- Listening Skills
- Inventory Control
- Time Management
- Upselling
- Multi-tasking strength
- Problem-Solving
- Skilled housekeeper
- Cleaning and sanitizing
- Attention to Detail
- Work Prioritization
- Cleaning Expertise
Timeline
Janitor
Brookdale
03.2022 - 06.2024
Janitor
Brandywine Hospital
03.2019 - 01.2022
Sales Associate / Assistant Keyholder
Plato's Closet
02.2015 - 01.2019
High School Diploma -
Downingtown East High School
05.2001 -
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