Serena Snyder
Easton
Summary
Enthusiastic and dedicated professional with proven skills in communication, customer service, and time management. Proficient at building strong customer relationships and resolving issues effectively. Seeking a customer service role where I can leverage my management skills and contribute to a positive customer experience.
Overview
8
8
years of professional experience
Work History
Quality Assurance Inspector
Nordson
Easton, PA
06.2023 - 05.2025
- Observed safety protocols and implemented precautionary procedures to correct problems.
- Reduced production errors with thorough inspections and tests of supply materials.
- Trained junior inspectors in company-specific inspection procedures and techniques.
- Entered quality control data into appropriate systems.
- Maintained records of all inspections, tests, and related documentation for traceability purposes.
- Assisted in developing training materials for other employees on quality control methods and practices.
- Monitored manufacturing processes for potential areas of improvement in product quality or efficiency.
- Provided timely feedback to manufacturing if non-conforming product was identified.
- Upheld high standards of quality control with regular testing and calibrating equipment.
- Maintained clean and orderly work area and equipment.
- Ensured that all safety protocols were followed during inspection activities to prevent accidents or injuries.
- Validated feasibility of manufacturing processes through first-piece inspections.
- Performed preliminary, in-progress and final inspections on processed products and articles.
- Operated precision measuring instruments, such as calipers and micrometers, to assess product dimensions.
- Updated job knowledge by attending workshops, conferences, or seminars related to field of quality control.
- Conducted tests on materials and products to ensure compliance with industry regulations.
- Helped resolve production problems by notifying supervisors and working on corrective actions.
Licensed Health Insurance Agent
UnitedHealth Group
Quakertown, PA
08.2022 - 02.2023
- Educated clients on health insurance options and benefits, ensuring informed decision-making.
- Assisted in resolving complex customer inquiries, enhancing overall satisfaction and retention rates.
- Developed training materials for new agents, promoting consistent understanding of policies and procedures.
- Analyzed client needs to provide tailored insurance solutions, increasing policy sales effectiveness.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Implemented efficient time management practices, allowing for increased productivity while managing multiple tasks simultaneously.
Retail Assistant Manager
Rack Room Shoes
Easton, PA
07.2017 - 08.2022
- Supported store manager by handling day-to-day responsibilities, freeing up senior leaders to build store profits.
- Assisted with promotions, including building displays, organizing merchandise and directing signage changes.
- Maintained impeccable store, keeping all areas clean, merchandise stocked and shelves faced for optimal presentation.
- Translated company, regional and store management directives into actionable policies for department supervisors and front-line employees.
- Built successful retail team by recruiting, hiring and mentoring well-qualified personnel for key positions.
- Rotated products following seasonal trends and styles according to company strategy.
- Achieved or exceeded targets consistently, including sales, conversion and sell-through ratings.
- Managed daily workloads by organizing schedules and delegating tasks.
- Assisted in the management of daily store operations, including opening and closing procedures, cash handling, and inventory management.
Education
High school diploma - undefined
Wilson Area High School
Easton, PA06.2017
Skills
- Problem solving
- Organizational skills
- Microsoft Office
- Precision Measuring Instruments
- Quality Control
- Retail Management
- Active listening
- Critical thinking
- Work ethic
- Underwriting
- Time management
- Analysis skills
- Teamwork
- Customer service
- Quality Inspection
- Attention to detail
- Communication skills
- Adaptability
- Microsoft Excel
Timeline
Quality Assurance Inspector
Nordson
06.2023 - 05.2025
Licensed Health Insurance Agent
UnitedHealth Group
08.2022 - 02.2023
Retail Assistant Manager
Rack Room Shoes
07.2017 - 08.2022
High school diploma - undefined
Wilson Area High School