Sergio Lozano
Customer Service
Panama City
Summary
Proven customer service specialist with a track record of enhancing client satisfaction at Foundever and ITSPTY. Skilled in problem-solving and proficient computer use, adept at maintaining composure under pressure. Demonstrated ability to improve operations, ensuring customer loyalty through excellent communication and teamwork. And a self-motivated individual with the drive to get the best out of myself.
Overview
1
1
year of professional experience
Work History
Customer Service
Foundever
05.2024 - 02.2025
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Provided outstanding customer service on phone and in person.
- Provided exceptional customer service, resolving client inquiries promptly and professionally.
- Provided exceptional customer service to internal and external customers.
Customer Service
ITSPTY
10.2024 - 02.2025
- Analyzed chargeback claims for legitimacy before processing refunds or adjustments, safeguarding company assets from misuse or abuse.
- Implemented advanced authentication methods for account access, enhancing security measures and customer confidence.
- Reported cards lost/stolen.
- Guide customer through dispute process.
Translator (English-Spanish)
ShefaBallen
10.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
Restaurant Waiter
Chachos Grill
10.2023 - 01.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Education
High School Diploma -
Canadian International School
Panama City, Panama 05.2001 -
Skills
Call center customer service
Customer service background
Window customer service
Problem-solving
Time management
Calm under pressure
Excellent communication
Strong Teamwork Abilities
Proficient computer skills
Timeline
Customer Service
ITSPTY
10.2024 - 02.2025
Customer Service
Foundever
05.2024 - 02.2025
Translator (English-Spanish)
ShefaBallen
10.2023 - 03.2024
Restaurant Waiter
Chachos Grill
10.2023 - 01.2024
High School Diploma -
Canadian International School
05.2001 -
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