Sergiu Caraman
Auto Damage Appraiser
Warminster,PA
Summary
Licensed Pennsylvania Motor Vehicle Physical Damage Appraiser with extensive expertise in vehicle inspection, collision damage assessment, and repair cost estimation. Proficient in identifying structural and mechanical damage, conducting thorough repair versus replacement analyses, and producing clear, precise documentation to support informed repair decisions. A solid background in automotive service operations and vehicle reconditioning fosters effective collaboration with technicians, parts departments, and insurance partners to ensure efficient repairs and high-quality outcomes. Detail-oriented and dedicated to upholding safety standards, repair accuracy, and exceptional customer satisfaction.
Overview
9
9
years of professional experience
8
8
Certifications
Work History
Collision Damage Appraiser (Part-Time)
Universal Body Center
Philadelphia, PA
09.2024 - Current
- Inspect vehicles to determine the extent of collision damage and required repairs
- Prepare detailed and accurate repair cost estimates using CCC One and Mitchell
- Evaluate repair versus replacement decisions in accordance with safety standards and insurer guidelines
- Assist with total loss evaluations when applicable
- Communicate with insurance adjusters, customers, and repair technicians to clarify scope of work and resolve discrepancies
- Ensure estimate accuracy, proper documentation, and compliance with insurance requirements
- Review supplements and support estimate revisions based on teardown findings
- Maintained high work volume and tight deadlines.
- Produced reports with detailed valuations.
- Developed strong professional relationships with clients, fostering trust in the appraisal process.
Parts and Service Manager
A&T Trucks Inc
Philadelphia, PA
05.2024 - Current
- Lead daily service and repair operations, coordinating repair planning, parts availability, and technician workflow
- Review vehicle damage, determine repair scope, and support accurate repair documentation
- Ensure quality standards through in-process inspections and final vehicle checks
- Communicate repair status, timelines, and expectations clearly to customers
- Monitor KPIs and implement process improvements to increase operational efficiency
- Coordinate with vendors and suppliers to minimize repair delays
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Implemented employee training programs for continuous skill development and improved job performance.
- Developed strong relationships with suppliers, resulting in cost savings and faster delivery times.
- Led a team of technicians to enhance overall productivity and maintain high-quality service standards.
Car Sales Consultant
Team Toyota of Princeton
09.2023 - 04.2024
- Worked closely with service and reconditioning teams to prepare vehicles for delivery
- Reviewed repair needs, warranty items, and reconditioning requirements
- Explained repair processes, timelines, and coverage details to customers
- Maintained high customer satisfaction through clear communication and follow-up
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Garage Manager
T Care Care
09.2017 - 08.2023
- Managed full repair workflow from vehicle intake through completion
- Coordinated damage assessments, repair planning, and technician scheduling
- Reviewed repair quality at multiple stages to ensure safety and cosmetic standards
- Handled customer communication, insurance coordination, and repair documentation
- Oversaw parts ordering and shop workflow in a high-volume environment
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Provided exceptional customer service, addressing concerns promptly and professionally.
Education
Bachelor of Science - Criminal Law
University of Humanities Studies
Chisinau, MoldovaSkills
- Collision damage inspection and repair planning
- Initial and final estimates
- Repair versus replacement evaluation
- Insurance repair process
- CCC One, Mitchell estimating systems
- Supplements, repair documentation, and file accuracy
- In-process and final quality control
- Customer communication and status updates
- Repair order pre-close and disbursement support
- Cross-team coordination with technicians, parts, and insurance partners
- Collision repair process and workflow
- Repair order and file management
- Quality control standards
Visual inspections
Client communication
Professional networking
Documentation requirements
Certification
Licensed PA Motor Vehicle Physical Damage Appraiser
Timeline
Collision Damage Appraiser (Part-Time)
Universal Body Center
09.2024 - Current
Parts and Service Manager
A&T Trucks Inc
05.2024 - Current
Car Sales Consultant
Team Toyota of Princeton
09.2023 - 04.2024
Garage Manager
T Care Care
09.2017 - 08.2023
Bachelor of Science - Criminal Law
University of Humanities Studies