Serxho Dibra
Philadelphia
Summary
Dynamic professional with a proven track record at Wells Fargo Bank, N.A., excelling in relationship building and customer service. Recognized for enhancing client satisfaction and expanding the client base through tailored financial solutions. Skilled in sales and cash handling, with a strong focus on achieving financial goals for clients.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Relationship Banker
Wells Fargo Bank, N.A.
07.2013 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Manager
Momentos Pizza
01.2010 - 06.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Frankford High School
Philadelphia, PA,Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial planning
- Creative thinking
- Banking
- Loans
- Excellent communication
Certification
- Licensed Finra Series 6 and 63 Registration
- State Life Insurance License
- Notary Public
Languages
Albanian
Native or Bilingual
Spanish
Professional Working
Portuguese
Professional Working
Timeline
Relationship Banker
Wells Fargo Bank, N.A.
07.2013 - Current
Manager
Momentos Pizza
01.2010 - 06.2013
Frankford High School
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