Seth Ed Graham
Carlisle
Summary
Accomplished professional with extensive experience in operations management and customer satisfaction, notably at Pomeroy. Proven track record in leading teams and optimizing processes, achieving a successful Windows 7 migration for over 15,000 users. Skilled in effective communication and inventory control, consistently exceeding performance metrics and enhancing quality assurance.
Overview
29
29
years of professional experience
Work History
Service Manager
Fox Pest Control Harrisburg
05.2023 - Current
- Conducted all fleet responsibilities to include scheduling preventative maintenance as well as unplanned for issues.
- Conducted biweekly supply orders and Monthly Inventory reports for corporate response.
- Worked with both commercial and residential customers to ensure the highest level of customer satisfaction was received.
- Primary schedular and QA for companies new TAP Home insulation service.
Store Associate
DECA Commissary
Carlisle
12.2022 - 05.2023
- Responsible for receiving and verifying daily delivery of product for the store.
- Customer service
- Consistent scanning of products on shelves to verify dates and product placement.
Owner
The Cruisin' Creamery & Graham Rentals
10.2018 - 10.2022
- In 2018 My wife and I cashed everything in and became our own bosses.
- Running a soft serve food truck and maintaining our 3 rental units.
BOH Manager/ Escape room Manager
Grand Illusion Hard Cider
Carlisle
10.2018 - 11.2021
- Responsible for verifying orders and delivery for BOH.
- Day to day Kitchen operations and cleanliness.
- Ordering and inventorying weekly supply needs.
- Took an active approach to reduce costs in the kitchen by researching costs and switching to a local provider with lower overall costs.
- Assisting FOH operations as needed, to include FOH manager duties, opening and closing, customer relations and cashing out servers and end of night financials.
- Manage day to day set up and testing of new Escape rooms.
- Training of staff for proper function of Escape Room.
- Manage bookings of Escape room events.
Custom Packaging Coordinator
Allen Distribution
Carlisle
11.2016 - 10.2018
- Planned and scheduled all receiving, storage, handling and shipping of product in accordance with customer requirements.
- Directed and oversaw job assignments and planned daily labor schedules.
- Assisted distribution manager to ensure current and accurate inventory control.
- Ensured customer requests were responded to immediately and provided a follow-up to ensure all issues were resolved.
Multiple Site Manager
Pomeroy
Camp Hill
03.2013 - 03.2016
- Provided day to day oversight covering multiple sites in "Business as Usual" operations such as Lifecycle Management to include:
- Desktop/Laptop/Printer troubleshooting and repair, Imaging/Configuration/Deployment of client assets while exceeding the SLA (Service Level Agreement) regularly.
- Worked with both Pomeroy staff and client staff to successfully complete the client's Windows 7 migration of over 15,000 users by the expected deadline.
- Responsible for the monthly submittal of all IRF's (Initial Request for Funds) for entire National Contract and for drafting and submission of SOW's (Statement of Work) for new Projects.
- Successfully completed certifications in ITIL Foundations and ITIL Service Operations.
Production Manager
Warrell Corporation
Camp Hill
01.2010 - 03.2013
- Directly supervised, seasonally adjusted staff, 1 to 6 lead people and 30 - 50 employees in the manufacturing Department.
- Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Recommended measures to improve production methods, equipment performance, and quality of product.
Electronics Technician/ Lead Petty Officer
U.S. Navy/ US Naval Reserves
Norfolk
02.1997 - 08.2010
- Conduct interviews with Navy Reserve personnel in order to assist them with career planning and available educational opportunities both in the military and civilian sector.
- Responsible for the weekly processing of over 200 classified security clearances for the Center for Surface Combat Systems.
- Conducted security interviews and forwarded recommendations to the Commanding Officer for approval.
- Served as a Navy Instructor for 4 years at the Center for Surface Combat Systems.
- In charge of day to day operations in a division consisting of 18 personnel. To include training, periodic reviews and employee counseling.
- Acted as the primary point of contact for all civilian contractors.
- Annotated all deviations from original contracted work and was given sign-off authority for completed contracts.
Education
B.S. - Technical Management
Devry University
Chicago, IL05.2010
Skills
- Customer satisfaction
- Quality assurance
- Operations management
- Inventory control
- Performance metrics
- Effective communication
- KPI monitoring
- Team collaboration and leadership
- Budget control
- Multitasking and organization
- Project planning
- Cost estimates
- Process implementation
- Process optimization
Timeline
Service Manager
Fox Pest Control Harrisburg
05.2023 - Current
Store Associate
DECA Commissary
12.2022 - 05.2023
Owner
The Cruisin' Creamery & Graham Rentals
10.2018 - 10.2022
BOH Manager/ Escape room Manager
Grand Illusion Hard Cider
10.2018 - 11.2021
Custom Packaging Coordinator
Allen Distribution
11.2016 - 10.2018
Multiple Site Manager
Pomeroy
03.2013 - 03.2016
Production Manager
Warrell Corporation
01.2010 - 03.2013
Electronics Technician/ Lead Petty Officer
U.S. Navy/ US Naval Reserves
02.1997 - 08.2010
B.S. - Technical Management
Devry University