Seth Norcutt
Pittsburgh,PA
Summary
Driven professional with a proven track record at Commonwealth of Pennsylvania, excelling in customer service and problem-solving. Enhanced customer satisfaction and loyalty through exceptional service and efficient handling of financial transactions. Demonstrated teamwork and collaboration, contributing to a positive work environment and achieving significant improvements in customer engagement and store performance.
Overview
25
25
years of professional experience
Work History
Sales Associate
Commonwealth of Pennsylvania
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Golf Caddy
Oakmont Country Club
04.2000 - 06.2022
- Contributed to a positive club atmosphere by actively participating in caddy training programs, staff meetings, and social events.
- Enhanced golfer experience by providing accurate yardage information and club recommendations.
- Developed strong relationships with members through exceptional customer service.
- Ensured golfer safety by staying alert to potential hazards on the course, such as errant shots or changing weather conditions.
- Upheld high standards of etiquette through respectful behavior towards fellow caddies, staff members, golfers, and guests.
Education
Bachelors Of Science - Cyber Security
Southern New Hampshire University
Hooksett, NHCybersecurity
Penn West University
California, PASecurity Exam
CompTIA A+
09.2024
Specialization Certificate - Google Cybersecurity
Comp
Google Online08.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Timeline
Sales Associate
Commonwealth of Pennsylvania
06.2022 - Current
Golf Caddy
Oakmont Country Club
04.2000 - 06.2022
Cybersecurity
Penn West University
Security Exam
CompTIA A+
Specialization Certificate - Google Cybersecurity
Comp
Bachelors Of Science - Cyber Security
Southern New Hampshire University
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