Chad Barr
Pittsburgh
Summary
Dynamic sales and account management professional with a proven track record of driving revenue growth and building long-term client relationships. Passionate about delivering value-driven solutions while fostering a positive, performance-oriented team culture. Skilled in managing key accounts, uncovering growth opportunities, and aligning customer needs with strategic business goals.
Overview
9
9
years of professional experience
Work History
Service Manager-Rental
Cintas Corporation
06.2024 - Current
- Drove revenue growth by coaching and leading a team of 15 Service Sales Representatives (SSRs) to upsell products and expand service offerings within existing accounts.
- Achieved 98% on-time delivery through optimized planning and real time adjustments.
- Improved customer retention by 10% through effective customer relationship management.
- Implemented sales incentives programs and performance tracking increasing service rep engagement and quota attainment.
Key Account Manager-Rental
Cintas Corporation
06.2022 - 06.2024
- Managed and expanded a portfolio of high-value accounts, consistently achieving a 20% year-over-year growth in revenue.
- Developed and executed strategic account plans to deepen customer relationships and align Cintas' offerings with evolving business needs.
- Spearheaded contract renewals for key customers, achieving a 95% renewal rate, and negotiated favorable terms that resulted in expanded service agreements.
- Identified upsell and cross-sell opportunities within existing accounts, presenting tailored solutions from Cintas' suite of products and services.
Regional Customer Experience Supervisor
Cintas Corporation
08.2019 - 08.2021
- Led customer experience initiatives across multiple states, supporting service operations for 17 locations.
- Developed and executed customer retention strategies, resulting in a 7% improvement in NPS.
- Partnered with general managers and service leaders to drive consistent service excellence, coaching frontline teams on best-in-class customer engagement.
Facility Service Sales Rep
Cintas Corporation
07.2018 - 08.2019
- Managed a defined sales territory, consistently exceeding monthly sales quotas.
- Conducted in-person presentations and product demonstrations to key decision-makers across various industries, tailoring solutions to client needs.
- Leveraged CRM tools to track leads, manage pipeline, and generate accurate forecasts.
Management Trainee
Cintas Corporation
06.2016 - 07.2018
- Completed an intensive rotational program focused on core business functions including sales, service, operations, and management.
- Gained hands-on experience leading frontline teams, managing customer accounts, and driving operational efficiency across departments.
- Demonstrated high adaptability and initiative, earning recognition for performance and leadership potential in a fast-paced environment.
Education
Bachelor of Science - Business Management
Juniata College
Huntingdon, PA05.2016
Skills
- Strategic business planning
- Culture development
- Territory development
- Cold calling and lead generation
- Account management and retention
Activities
Juniata College Football, 08/12, 11/16
Timeline
Service Manager-Rental
Cintas Corporation
06.2024 - Current
Key Account Manager-Rental
Cintas Corporation
06.2022 - 06.2024
Regional Customer Experience Supervisor
Cintas Corporation
08.2019 - 08.2021
Facility Service Sales Rep
Cintas Corporation
07.2018 - 08.2019
Management Trainee
Cintas Corporation
06.2016 - 07.2018
Bachelor of Science - Business Management
Juniata College
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