Shaffina Muir
Bay Road,Belle Garden,Tobago
Summary
Goal-Oriented individual with over 5 years of experience in Customer Service and three years in Child Care and Education.
Possesses strong dynamic,patient and intellectual personalities.
I am willing to learn and take on any task to meet customer or business needs.
Overview
10
10
years of professional experience
Work History
Bartender
Bamboo Patch Sports Bar
07.2024 - 03.2025
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Classroom Assistant
OJT
05.2017 - 01.2020
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Cashier
Unicomer
11.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Passenger Service Agent
Swissport
12.2014 - 06.2016
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Check in and print boarding passes for customers.
- Operated PA system to make announcements regarding flight activity.
Education
Certificate - Human Resources Management
Cipriani College Of Labor And Cooperative Studies
Orange Hill,Tobago 07.2014
7 CXC O’Level Passes -
Roxborough Secondary School
Roxborough,Tobago06.2010
Skills
- Customer Service and Communication Skills
- Outstanding multitasking abilities
- Professionalism and strong work ethic
- Works well with others
Timeline
Bartender
Bamboo Patch Sports Bar
07.2024 - 03.2025
Classroom Assistant
OJT
05.2017 - 01.2020
Cashier
Unicomer
11.2016 - 05.2017
Passenger Service Agent
Swissport
12.2014 - 06.2016
Certificate - Human Resources Management
Cipriani College Of Labor And Cooperative Studies
7 CXC O’Level Passes -
Roxborough Secondary School
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