Shahadah Abdul-Aziz
Philadelphia
Summary
Adaptable payroll clerk known for strong communication and attention to detail. Experienced in resolving payroll discrepancies and enhancing employee support. Prepared to utilize skills in a fast-paced environment to drive efficiency and accuracy.
Overview
8
8
years of professional experience
Work History
Payroll clerk Timekeeper
SEPTA regional rail
Philadelphia
2024.04 - Current
- Processed and verified payroll for hourly and salary employees on a weekly basis.
- Maintained accurate records of employee hours, wages, taxes, and deductions.
- Collaborated with the HR department to ensure timely and accurate processing of new hires, terminations, and changes in employee status.
- Researched and resolved discrepancies or errors in payroll data to ensure accuracy.
- Managed electronic timekeeping system to accurately track employee attendance and calculate hours worked.
- Responded promptly to employee inquiries regarding paycheck issues, or general payroll questions.
- Ensured compliance with company policies, as well as legal requirements related to wage payments and deductions.
- Participated in audits of payroll records conducted by internal or external auditors.
Passenger Service Representative
SEPTA Regional Rail
Philadelphia
2021.04 - 2024.04
- Provide customer service to all passengers who ride the regional rail .
- Use AVPA to make announcements regarding train destinations.
- Stay alert
- Ability to move 50-pound boxes.
- Open availability.
- Built strong relationships with customers through active listening and empathy, resulting in a decrease in customer complaints.
- Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in an increase in customer satisfaction.
- Facilitated communication between passengers and train crews effectively.
Youth Basketball Assistant Coach
Philadelphia Youth Basketball
Philadelphia
2019.08 - 2023.02
- Collaborated with the head coach to analyze opponent teams' strategies, and develop effective countermeasures.
- Evaluated player performance during games, and provided constructive feedback for improvement.
- Organized team practices, drills, and conditioning sessions to enhance player performance.
- Monitored the academic progress of student-athletes to ensure compliance with eligibility requirements.
- Developed strong relationships with athletes through effective communication and motivational techniques.
- Provided guidance and support to players during high-pressure situations.
- Implemented strategies for effective communication between coaching staff and players
- Assisted in the development of team goals and objectives for each season
Passenger Service Assistant
Septa Regional Rail
Philadelphia
2018.10 - 2021.04
- Welcome and greet passengers at ticketing/check-in, as well as at the gates.
- Assisted passengers with disabilities in navigating the airport and boarding or disembarking from aircraft.
- Effectively communicated with passengers to understand their specific needs and preferences.
- Collaborated with airline staff and ground crew to coordinate wheelchair requests, and ensure timely service.
- Managed multiple tasks simultaneously, prioritizing passenger needs, while adhering to strict schedules.
- Maintained a clean and organized work area, ensuring that wheelchairs were properly sanitized and ready for use.
Sales Associate/ Cashier
Family Dollar
Darby
2018.05 - 2018.10
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
- Provided exceptional customer service by greeting customers with a friendly demeanor, and addressing their inquiries or concerns.
- Managed high-volume checkout lanes during peak hours, while maintaining accuracy and speed.
- Maintained up-to-date knowledge of current promotions, discounts, and special offers to maximize sales opportunities.
- Handled returns and exchanges according to company policies, while providing friendly assistance to customers.
- Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies.
- Monitored expiration dates of perishable goods, and rotated stock accordingly to minimize waste.
Education
High School Diploma -
Milton Hershey School
Hershey, PA2016-06
Skills
- PASSENGER ASSISTANCE
- CUSTOMER SERVICE
- PROBLEM SOLVING
- EFFECTIVE COMMUNICATION
- ATTENTION TO DETAIL
- CONFLICT RESOLUTION
- FLEXIBLE SCHEDULING
Timeline
Payroll clerk Timekeeper
SEPTA regional rail
2024.04 - Current
Passenger Service Representative
SEPTA Regional Rail
2021.04 - 2024.04
Youth Basketball Assistant Coach
Philadelphia Youth Basketball
2019.08 - 2023.02
Passenger Service Assistant
Septa Regional Rail
2018.10 - 2021.04
Sales Associate/ Cashier
Family Dollar
2018.05 - 2018.10
High School Diploma -
Milton Hershey School