Diana Sargent
Chester
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in providing optimal customer service satisfaction. Highly organized, team-oriented professional with exceptional communication skills. Interested in gainful employment with a company that fosters growth opportunities and room for advancement.
Overview
23
23
years of professional experience
Work History
Service Coordinator
AmeriHealth Caritas Family Of Companies
06.2009 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Provides information to participants and facilitates access to, locating, coordinating and monitoring needed services and supports for participants.
- Informs participants of their rights and assists with the complaint, grievance, and DHS fair hearing.
- Conducts reevaluation of level of care annually ot more frequently as needed in accordance with CHC requirements.
Income Case Worker
Department Of Human Services
07.2001 - 06.2019
- Worked fast to complete tasks and meet daily deadlines.
- Processed applications to verify eligibility
- Coordinated with clients, government officials, and lawyers to gather necessary information for benefit resolution to provide interpretation of welfare benefits related calculations.
- Provided optimal customer service
Education
Master of Science - Community Health Services
Philadelphia University
Philadelphia, PA05.2017
Bachelor of Arts - Psychology
Widener University
Chester, PA05.2009
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Optimal Customer Service
- Project Management
Timeline
Service Coordinator
AmeriHealth Caritas Family Of Companies
06.2009 - Current
Income Case Worker
Department Of Human Services
07.2001 - 06.2019
Master of Science - Community Health Services
Philadelphia University
Bachelor of Arts - Psychology
Widener University
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