SHAHNAZ NASRIN PANNA
Drexel Hill
Summary
Dedicated professional with strong customer relationship management and project coordination skills. Proven ability to enhance customer satisfaction and streamline processes, driving effective communication across teams.
Overview
4
4
Languages
20
20
years of professional experience
Work History
Sales Associate
MARSHALLS
Springfield
01.2026 - 07.2026
- Assisted customers in locating merchandise and provided product information.
- Organized and replenished merchandise on sales floor to maintain store presentation.
- Maintained organized sales floor by restocking and arranging items effectively.
- Operated point-of-sale system for efficient transaction processing.
- Collaborated with team members to create a positive shopping experience.
- Maintained organized sales floor by restocking and arranging items effectively.
- Operated point-of-sale system for efficient transaction processing.
- Collaborated with team members to create a positive shopping experience.
- Maintained organized sales floor by restocking and arranging items effectively.
- Operated point-of-sale system for efficient transaction processing.
- Collaborated with team members to create a positive shopping experience.
Chief Coordinator
Power Resources International
DHAKA
03.2021 - 11.2024
- Coordinated cross-functional teams to streamline project workflows and enhance communication.
- Managed schedules and logistics for meetings, events, and corporate initiatives.
- Facilitated regular team meetings to align objectives and address operational challenges.
- Oversaw project documentation to ensure compliance with industry standards and regulations.
- Collaborated with other departments to ensure successful project completion.
General Office Assistant
Jamuna Bank
DHAKA
06.2015 - 06.2020
- Managed daily office operations and maintained efficient workflow processes.
- Coordinated schedules and appointments for bank personnel and clients.
- Assisted in preparing banking documents and maintaining accurate records.
- Responded to customer inquiries and provided information on banking services.
Customer Service Manager
Grameen Phone Customer Care
DHAKA
01.2007 - 12.2015
- Resolved escalated customer complaints swiftly and professionally.
- Managed customer interactions to ensure high satisfaction levels at Grameen Phone.
- Developed and implemented standard operating procedures for customer care operations.
Education
BBA - Fashion Design
BGMEA University of Fashion And Technology
DHAKA12-2011
COLLEGE DIPLOMA - BUSINESS STUDIES
Ispahani Girls School And College
DHAKA08-2005
High School Diploma -
Holy Cross Girls High School And College
DHAKA06-2003
Skills
- Customer engagement
- Retail presentation
- Product knowledge
- Sales techniques
- Point of sale systems
- Time management
- Cross-functional collaboration
- Sales strategy
- Problem solving
- Communication strategies
- Team leadership
- Customer satisfaction enhancement
Languages
English
Full Professional
Bengali
Full Professional
Hindi
Professional
Urdu
Professional
Timeline
Sales Associate
MARSHALLS
01.2026 - 07.2026
Chief Coordinator
Power Resources International
03.2021 - 11.2024
General Office Assistant
Jamuna Bank
06.2015 - 06.2020
Customer Service Manager
Grameen Phone Customer Care
01.2007 - 12.2015
BBA - Fashion Design
BGMEA University of Fashion And Technology
COLLEGE DIPLOMA - BUSINESS STUDIES
Ispahani Girls School And College
High School Diploma -
Holy Cross Girls High School And College