Shailah Hernandez-Smith
Kinzers
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing work loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive guest experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Togo specialist/Trainer/Host
Olive Garden Italian Restaurant
Lancaster
12.2023 - Current
- Valuing our guests time
- Coaching staff to help ensure standards are being met
- Upselling every ticket I can by using my knowledge of the menu
- Keeping my work environment clean and organized
- Rotating old and new products (first in first out)
- Maintaining my appearance to fit the standard
- Training new employees
- Keep average table time of ( 40/50 minutes) depending on the guests time constraints
- Answer all guest calls
- Great guests at the door
- Take reservations
- Working as a team to insure guest satisfaction
- Handing cash register and my own personal Till
- Restocking
- Delivering catering orders to designated areas or helping guests pack orders into their cars
- Help other team members set up large parties and deliver food to their current guests
- Preform “blue card” tasks such as helping team members take off and organize guest bills as well as putting discounts in
Overnight Stocker
Lowe's Home Improvement
Downingtown
02.2020 - 11.2023
- Team mentor/shift lead
- Helping customers with any needs
- Help provide and deliver the right products to customers by safely unloading merchandise from incoming freight
- Being able to handle hazardous materials
- Replacing damaged shelving
- Keeping all product organized
- Making sure all equipment is charged
- Resetting new updated prices
- Using reach truck and forklift to safely put up and move pallets of freight throughout the store
- Filing paperwork in an organized manner
- Receiving customer orders and properly getting it ready for customer pick up
- Helping crew members complete tasks as a team
- Handling register
- Doing inventory worksheets for upkeep with accurate stock
- Scanning store to order products needed to fill shelves
- Working in both hot and cold environments
- Ensuring product quantities are correct matching with truck manifest
- Ability to designate roles/tasks
- Cleaning sales floor (includes sweeping, changing out trash bins, discarding broken pallets, etc)
- Training new hires
Shift Manager
Aldi Food Market
02.2019 - 02.2020
- Received and unload trucks
- Greet and engage with all customers
- Stock sales floor shelves and restocked inventory
- Help all customers on the sales floor
- Organize the sales floor, in a fast-paced environment to meet company standards
- Utilizing machinery such as forklift, electrical hand jack and non-electrical hand jacks to move pallets and product throughout the store
- Deep clean all areas of the store
- Boxed the store and ensure that product was available for customers 24/7
- Worked within a cooler and freezer environment with constant changing of temperatures
- Completed constant profit and loss management by following the proper cash control procedures as well as inventory and managing labor control
- Delegated employees to specific duties to best meet the needs and proper upkeep of the store
- Answer phone calls and answer customer needs
Education
High School Diploma -
Coatesville Area High School
Skills
- Customer service
- Cash handling
- Upselling techniques
- Time management
- Multitasking and organization
- Employee training
- Team building
- Inventory management
- Organizational skills
- Hazardous materials handling
- Equipment operation
- Team leadership
Certification
- Forklift Certification
- Esthetician Licenses
- RAMP Certification
- Barbicide Certification
Timeline
Server/Togo specialist/Trainer/Host
Olive Garden Italian Restaurant
12.2023 - Current
Overnight Stocker
Lowe's Home Improvement
02.2020 - 11.2023
Shift Manager
Aldi Food Market
02.2019 - 02.2020
High School Diploma -
Coatesville Area High School