Shaina Boll
Lebanon
Summary
Friendly and motivated with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist/Communications
Bright Hope Pregnancy Support Center
01.2023 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks at a time.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Volunteer Coordinator
Bright Hope Pregnancy Support Center
01.2023 - 06.2024
- Worked with program teams to identify and match volunteers with appropriate activities.
- Collaborated with other departments to identify specific needs for volunteers.
- Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
- Facilitated communication between volunteers and organizational staff.
- Maintained accurate records of volunteer information, including contact details, availability schedules, and preferences.
Bakery Production Worker
Village Farm Market
09.2018 - 09.2021
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Demonstrated adaptability by learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Upheld cleanliness standards by sanitizing work surfaces, utensils, and equipment after each use.
- Participated in regular team meetings to discuss process improvements, share ideas, address challenges collectively.
- Collaborated with team members to meet daily production quotas, ensuring timely completion of orders.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
Cleaning Crew Member
Mary's Personal Touch Cleaning Service
11.2017 - 10.2018
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Lighthouse Christian Academy
Lyons, Pa05-2018
Skills
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Administrative support
- Business Professionalism
- Correspondence management
- Call answering and routing
- Training new staff
Timeline
Receptionist/Communications
Bright Hope Pregnancy Support Center
01.2023 - 06.2024
Volunteer Coordinator
Bright Hope Pregnancy Support Center
01.2023 - 06.2024
Bakery Production Worker
Village Farm Market
09.2018 - 09.2021
Cleaning Crew Member
Mary's Personal Touch Cleaning Service
11.2017 - 10.2018
High School Diploma -
Lighthouse Christian Academy
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