SHAKEYA MURRAY-HAYES
Philadelphia
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Health Care Aide
Help at Home
04.2024 - Current
- Applied effective communication skills to interact with patients, families, and healthcare team.
- Maintained infection control protocols by following proper hand hygiene and sanitation procedures.
- Handled medical instruments for routine tasks, including thermometers, blood pressure cuffs, and stethoscopes.
- Provided emotional and social support to patients and families, enhancing overall patient experience.
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with patient transfer and ambulation.
Home Health Aide
Elite Care And Staffing
12.2021 - 04.2024
- Utilized remote monitoring tools to track vital signs and report any abnormalities to healthcare professionals.
- Implemented personalized care plans, addressing unique needs and preferences to enhance overall patient satisfaction.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Shift Manager/Direct Lead
Aldi Inc.
06.2018 - 05.2021
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Conducted safety inspections to ensure compliance with health regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Cashier
Kids City
06.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier/Sales Associate
Kmart, Sears Holding
12.2015 - 08.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
No Degree - Nursing Assistant
Successful Aging Career
Philadelphia, PA05-2014
High School Diploma -
Von Steuben Metropolitian Science Center
Chicago, Il06-2006
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Cash handling
- Retail sales
- Store opening and closing
- Cash register operation
- Professional appearance
- Stocking and receiving
- Store maintenance
- POS system operations
Timeline
Health Care Aide
Help at Home
04.2024 - Current
Home Health Aide
Elite Care And Staffing
12.2021 - 04.2024
Shift Manager/Direct Lead
Aldi Inc.
06.2018 - 05.2021
Cashier
Kids City
06.2017 - 04.2018
Cashier/Sales Associate
Kmart, Sears Holding
12.2015 - 08.2017
No Degree - Nursing Assistant
Successful Aging Career
High School Diploma -
Von Steuben Metropolitian Science Center
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