Shakiera D. Felder
Marcus Hook
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Christiana Care Health System
Newark, DE
11.2022 - Current
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities including bathing, grooming, and feeding patients.
- Maintained cleanliness and safety of patient care areas and equipment.
- Recorded patient information accurately in electronic health records systems.
- Collaborated with healthcare team to support treatment plans and patient needs.
- Provided emotional support and companionship to patients during recovery processes.
- Participated in training new staff on patient care protocols and best practices.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Patient Care Technician
Crozer-Chester Medical Center
Chester, PA
04.2012 - 10.2022
- Performed defined work routines, using various dietary utensils, supplies, and equipment as assigned by the Dietary Manager.
- Provided assistance to the cook in the preparation and service of meals.
- Assisted in arranging tray cards, loading food carts, and serving meals.
- Attended in-service educational programs.
- Followed defined safety codes while performing all duties.
- Followed defined Infection Control procedures.
- Understood facility’s fire and disaster plans; follow established procedures during drills and actual emergencies.
- Became knowledgeable of Federal, State, and Facility’s rules, regulations, policies, and procedures.
- Performed other department duties or special assignments as directed by the Dietary Manager Setting up the dining room and serving residents.
Medical Assistant
Mainline Health Newtown Square
Newtown Square, PA
04.2010 - 03.2012
- Administered patient care including vital signs, injections, and EKGs to support physicians in clinical settings.
- Coordinated scheduling of patient appointments to optimize office workflow and enhance patient satisfaction.
- Managed electronic health records ensuring accuracy and confidentiality in compliance with HIPAA regulations.
- Assisted in the preparation of exam rooms, maintaining cleanliness and organization for efficient operations.
- Educated patients on medication usage, treatment plans, and preventive care to promote health literacy.
- Streamlined office procedures by implementing new protocols that improved patient processing times.
- Mentored junior staff on best practices in patient interaction and administrative duties for enhanced team performance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Led quality improvement initiatives focused on enhancing patient experience and operational efficiency within the practice.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Medical Assistant Program -
Kaplan Higher Education
Broomall, PABachelor’s Degree - Healthcare Administration
Peirce College
Philadelphia, PA06.2022
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Blood glucose monitoring
- ADL support
- Patient positioning
- Mobility assistance
Certification
- Perfect attendance award
- Directors list award
- Presidents list award
- American Red Cross CPR Certification
- American Red Cross First Aid Certification
Timeline
Patient Care Technician
Christiana Care Health System
11.2022 - Current
Patient Care Technician
Crozer-Chester Medical Center
04.2012 - 10.2022
Medical Assistant
Mainline Health Newtown Square
04.2010 - 03.2012
Bachelor’s Degree - Healthcare Administration
Peirce College
Medical Assistant Program -
Kaplan Higher Education