Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shakiyah Bonds

Philadelphia

Overview

8
8
years of professional experience
1
1
Certification

Work History

Home Health Aide

Ideal home care agency
12.2023 - 06.2024
  • Light housekeeping
  • Laundry
  • Meal prep
  • Companionship

Customer Service Representative

Good Shepherd Rehabilitation Network
10.2022 - 11.2023
  • Schedule and confirm patient appointments.
  • Compile and record medical charts, reports, and correspondence.
  • Answer telephones, and direct calls to appropriate staff.
  • Receive and route messages and documents to appropriate staff.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Instruct patients to complete documents and forms such as intake and insurance forms.

Security Officer

PSI Security Service
12.2021 - 09.2022
  • 1. Property and asset protection
  • 2. Customer service
  • 3. Monitor access points
  • 4. Report incidents

Front Desk Coordinator

Philadelphia Dentistry
09.2018 - 02.2020
  • Schedule all new patient appointments by managing all the communication formats: phone, email, and text.
  • Greet patients warmly, provide necessary information, and assist with any inquiries.
  • Confirming new patient appointments
  • Handle some light insurance duties (checking patient insurance eligibility)

Pharmacy Technician

Walgreens
01.2016 - 06.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Education

High school diploma or GED - undefined

Delaware Valley High School
Philadelphia, PA
08.2017

Skills

  • Customer service
  • First aid and safety
  • Patient care
  • Personal care aide (PCA)

Certification

  • First Aid Certification
  • Certified Home Health Aide
  • Driver's License
  • CPR Certification
  • AED Certification September 2022 to September 2024

Timeline

Home Health Aide

Ideal home care agency
12.2023 - 06.2024

Customer Service Representative

Good Shepherd Rehabilitation Network
10.2022 - 11.2023

Security Officer

PSI Security Service
12.2021 - 09.2022

Front Desk Coordinator

Philadelphia Dentistry
09.2018 - 02.2020

Pharmacy Technician

Walgreens
01.2016 - 06.2018

High school diploma or GED - undefined

Delaware Valley High School

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Shakiyah Bonds