Shalonda Judon
Philadelphia
Summary
Experienced Correctional Officer skilled in conflict resolution, safety enforcement, and effective communication. Proven ability to manage high-stress situations and implement de-escalation techniques to ensure a secure environment.
Overview
9
9
years of professional experience
Work History
Correctional Officer
Philadelphia Department Of Prisons
Philadelphia, PA
10.2023 - Current
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted routine inspections to maintain safety and security within the correctional environment.
- Responded to emergency situations, employing de-escalation techniques to manage conflicts effectively.
- Documented incidents and maintained accurate records of inmate behavior and interactions.
- Collaborated with multidisciplinary teams to implement rehabilitation programs for inmates.
- Trained new staff on operational procedures and safety protocols to enhance team performance.
- Monitored inmate movements to prevent security breaches and ensure orderly conduct in the facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Assisted in developing strategies for improving inmate management practices and reducing recidivism rates.
Customer Service Representative
Philadelphia Water Department Field Office
Philadelphia, PA
08.2021 - 10.2023
- Provided exemplary customer service by resolving inquiries and issues efficiently.
- Maintained accurate records of customer interactions using departmental software systems.
- Streamlined response processes, enhancing overall customer satisfaction rates.
- Assisted in the training of new representatives, improving team performance and knowledge sharing.
- Collaborated with cross-functional teams to address service delivery challenges effectively.
- Implemented feedback mechanisms to gather customer insights for continuous service improvement.
- Monitored service requests, ensuring timely follow-up and resolution for all cases.
- Developed procedural documentation to standardize responses to common customer queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Correctional Officer
Pamlico Correctional Facility
Bayboro, NC
05.2017 - 06.2019
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Booked new inmates into facility and processed inmates for release.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Oversaw visitation sessions, maintaining order and ensuring safety of all parties involved.
- Promoted inmate welfare by monitoring and addressing health concerns promptly.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Supervised inmates during meals, recreation and other activities.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Education
High School Diploma -
Delaware Valley (S.E.C)
Philadelphia, PASkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Policy enforcement
- Restraint techniques
- Safety and security enforcement
- Search and seizure procedures
- Surveillance
- Contraband seizure
- Security procedures
- Stress tolerance
- Prisoner transport
- Search procedures
Timeline
Correctional Officer
Philadelphia Department Of Prisons
10.2023 - Current
Customer Service Representative
Philadelphia Water Department Field Office
08.2021 - 10.2023
Correctional Officer
Pamlico Correctional Facility
05.2017 - 06.2019
High School Diploma -
Delaware Valley (S.E.C)