Shamera Brown

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.

• Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.

• Contributed to a positive work environment by effectively collaborating with medical staff and other departments.