Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shamise Clemons

Pittsburgh

Summary

An accomplished results driven Customer Service professional with 10 plus years of experience providing top quality service. Also a highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Certified Medical Assistant

Ahn Pediatrics
Pittsburgh
2023.07 - Current
  • Administered vaccines and conducted basic laboratory tests to support patient health.
  • Supported physicians during examinations and procedures with necessary instruments.
  • Prepared and maintained exam rooms to ensure cleanliness and readiness for patient care.
  • Facilitated patient intake and verified medical histories to enhance workflow at pediatric clinic.

Patient Care Technician

Shadyside Hospital
Pittsburgh
2022.05 - 2023.07

Monitored vital signs and promptly reported changes to medical staff to ensure timely patient care.

  • Performed EKGs, phlebotomy, and laboratory tests under physician or RN supervision to support accurate diagnosis and treatment.
  • Inserted intravenous (IV) lines to facilitate medication administration.
  • Collected urine specimens for testing according to established protocols, ensuring compliance with medical standards.

Flight Attendant

American Airlines
Mesa
2014.04 - 2020.03
  • Managed medical emergencies during flights.
  • Delivered onboard customer service including food and beverage service.
  • Resolved in-flight issues to enhance customer experience and ensure passenger satisfaction.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Monitored cabin environment, checking seatbelts and adjusting conditions to ensure passenger comfort.
  • Maintained organized and clean cabin environment to promote passenger comfort and safety.
  • Observed passengers for intoxication or possible threat to safety.

Education

High School Diploma -

Oakland Catholic High School
Pittsburgh, PA
2008-05

Skills

  • Customer Retention Strategies
  • Attention to detail
  • Problem-solving
  • Conflict resolution
  • Communication skills
  • Fast-paced adaptability
  • Employee Empowerment
  • Diverse experience

Timeline

Certified Medical Assistant

Ahn Pediatrics
2023.07 - Current

Patient Care Technician

Shadyside Hospital
2022.05 - 2023.07

Flight Attendant

American Airlines
2014.04 - 2020.03

High School Diploma -

Oakland Catholic High School
Shamise Clemons