Shana James
Brooklyn
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Manager of Operations
Pretty Image Boutique
05.2015 - Current
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Partnered with vendors and suppliers to effectively manage and budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced operational risks while organizing data to forecast performance trends.
Patient Coordinator
NYU Langone Medical Center
05.2010 - 05.2015
- Delivered excellent patient experiences and direct care.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Provided support and guidance to patients and families to navigate healthcare systems.
Senior Program Assistant
Seedco
07.2006 - 05.2010
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Assisted in monitoring project budgets, tracking expenses, and providing accurate financial reports for senior management review.
- Coordinated and communicated with external stakeholders to support program objectives.
Education
Bachelors Of Science - Organizational Communication
SUNY New Paltz
New Paltz, NY05.2006
Skills
- Records Organization and Management
- Delegation
- Desktops, Laptops, and Mobile Devices
- Training Management
Languages
Spanish
Upper intermediate (B2)
Timeline
Manager of Operations
Pretty Image Boutique
05.2015 - Current
Patient Coordinator
NYU Langone Medical Center
05.2010 - 05.2015
Senior Program Assistant
Seedco
07.2006 - 05.2010
Bachelors Of Science - Organizational Communication
SUNY New Paltz
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