Shanda Brown
Allentown
Summary
Experienced with project coordination, resource management, and governance protocols. Utilizes analytical skills and strategic planning to enhance project outcomes. Strong understanding of stakeholder communication and risk management, ensuring efficient and effective project delivery.
Overview
25
25
years of professional experience
Work History
PMO Analyst
Sapiens International Corporation
07.2021 - 05.2024
- Collaborated with project management teams to align implementation and post-production projects with organizational goals while adhering to PMO standards
- Monitored progress, identified risks, managed team assignments, and ensured compliance with contractual agreements and financial oversight, comparing planned versus actual budgets for projects under $300 million
- Oversaw project progress and provided status updates along with financial dashboards to upper management, including content for monthly steering meetings with clients
- Monitored project timelines, budget and tracked cost
- Proactively identified potential risks, and discussed necessary actions
- Managed resources, allocations and tracked actual vs
- Planned hours
- Developed financial forecasts and analyzed planned versus actual figures, collaborating with the financial team on Project P&L
- Created and distributed month-end closure reports, including invoicing
- Managed the contract workflow by reviewing and submitting documents through the Contract Lifecycle Management system, following up with project managers on their status (draft, customer review, etc.), and consulting with the legal team on any redline changes
Project Management Specialist
Prudential Financial (Group Insurance)
04.2020 - 04.2020
- As the Vendor Liaison and Administrator, spearheaded all system fixes and enhancements, developed requirements, and conducted User Acceptance Testing (UAT) and production testing
- Facilitated meetings, escalated system issues, and communicated updates to management
- As team lead, I provided technical guidance to a team of 11 enrollment specialists
- Reviewed quality scores and production metrics during monthly one-on-one meetings
- Promoted from Sr
- Enrollment Specialist to Project Management Specialist
- Served as project lead for implementation of phase 1 of new enrollment system, which included benefit plan highlights and rate sheets
- Project duration = 18 months
- Reviewed and responded to state regulatory alerts via the Archer system
- An average of 100 alerts was reviewed annually
- Created and updated SOPs and job aids for enrollment activities and collaborated with the team for feedback and suggestions
- Identified process gaps and made recommendations for improvement
- Gaps were identified within case assignments and quality review processes
- Changes were communicated to the team via email and during technical sessions
Sr. Enrollment Specialist
Prudential Financial (Group Insurance)
05.2011 - 11.2014
- Developed enrollment materials to assist companies during their benefit election periods, aimed at increasing participation in employee-paid products and promoting premium growth
- Designed enrollment websites for new hires and annual enrollment for companies with 1,000 or more employees
- Provided support in training new employees on best practices
- Partnered closely with Account Managers and Underwriters to ensure the creation of accurate and timely enrollment materials to meet stringent deadlines
- Researched and resolved various levels of complex enrollment requests and provided support to other team members, as needed
- Completed Web and IVR enrollment case set-up utilizing system to feed to the enrollment portal as needed
- Supported RFP/RFI reviews and responses, ensuring all questionnaires were accurate and up-to-date
Sr. Business Analysis Associate (Retirement Services)
Prudential Financial
10.1999 - 05.2011
- Project coordination of investment marketing materials, ensured the quality and compliancy of the data
- Leveraged infrastructure capabilities and identified opportunities
- Project lead for automation of fund fact sheets for variable annuities and retail money market funds
- Liaison for internal and external vendors in resolution of system issues, responded to RFP/RFI, enhancements, creating template style, analyzing, and gathering data elements
Education
Master of Arts in Business Administration (MBA) -
Kean University
Union, NJBachelor of Arts (BA) - Public Administration
Kean University
Union, NJCertificate - Essential to Project Management
Villanova University
Certificate - Certified Scrum Master
ScrumAlliance
Skills
- Proficient in project tracking tools
- Contract Management: Vendor Management, Administration, Redline Changes, Tracking Renewals, Budget and Invoice Tracking, DocuSign, Salesforce
- Microsoft Office: Intermediate in Excel, Word, PowerPoint, Outlook, Teams, SharePoint
- Regulatory: Risk Assessment/Management, Compliance Monitoring, Archer System
- Financial: Budget Analysis, Dashboards, Oracle
- Industry Knowledge: Group Insurance (Life, Accident, Disability, and Critical Illness) and Healthcare (Medical, Dental and Vision)
- Project status reports
- Project scheduling
- Scope management
- MS Excel
- Project planning
- Cost control
- Budget analysis
- Risk assessment analysis
- Project timeline generation
- Key performance indicators
- Meeting facilitation
- Stakeholder management
- Corporate audits
- Project management analysis
- Data collection design
- MS project proficiency
- Program management
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Detail-oriented
- Relationship building
- Phone and email etiquette
- Task prioritization
- Self motivation
- Work Planning and Prioritization
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Goal setting
- Risk assessment
- Compliance monitoring
- Agile methodologies
- Project management
Timeline
PMO Analyst
Sapiens International Corporation
07.2021 - 05.2024
Project Management Specialist
Prudential Financial (Group Insurance)
04.2020 - 04.2020
Sr. Enrollment Specialist
Prudential Financial (Group Insurance)
05.2011 - 11.2014
Sr. Business Analysis Associate (Retirement Services)
Prudential Financial
10.1999 - 05.2011
Bachelor of Arts (BA) - Public Administration
Kean University
Certificate - Essential to Project Management
Villanova University
Certificate - Certified Scrum Master
ScrumAlliance
Master of Arts in Business Administration (MBA) -
Kean University
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