Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Community Service Honors
Timeline
BusinessAnalyst
Open To Work

Shane Burk

Bethlehem

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service Representative

Work Type

Full TimePart Time

Location Preference

RemoteOn-Site
Location: Bethlehem, PA
Open to relocation: Yes

Important To Me

Flexible work hoursWork from home optionPersonal development programsHealthcare benefitsPaid time off401k matchWork-life balance

Summary

Results-driven Customer Service Representative focused on resolving inquiries and enhancing customer satisfaction. Managed high-stress situations with professionalism while building lasting relationships. Delivered effective problem-solving and empathetic complaint resolution, contributing to increased customer loyalty and repeat business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

SteelCity Bowl and Brews
Bethlehem, PA
09.2023 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately, ensuring seamless customer experiences at checkout.
  • Assisted in troubleshooting technical issues with bowling equipment and POS systems.
  • Maintained cleanliness and organization of service areas to uphold safety standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

High School Diploma -

Liberty High School
Bethlehem, PA
06.2026

High School Diploma -

Bethlehem Area Vocational Technical School
Bethlehem, PA
06.2026

Skills

  • Customer service
  • Customer relations
  • Payment processing
  • Information management
  • Client engagement
  • Call handling
  • Product sales
  • Active listening
  • Transaction handling
  • Collaborative teamwork
  • Sales support

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Certification

  • Web Design And Ai Integration Training - 2023 - 2026

Community Service Honors

I achieved over 150+ hours of community service doing it four years of highschool 

Timeline

Customer Service Representative

SteelCity Bowl and Brews
09.2023 - Current

High School Diploma -

Liberty High School

High School Diploma -

Bethlehem Area Vocational Technical School
Shane Burk