Shane Chandler
Pittsburgh
Summary
Adept at developing strategic plans, managing budgets, and ensuring compliance with corporate policies and industry regulations. Known for fostering a high-performance culture, building strong teams, and delivering consistent, measurable results across all assigned districts.
Overview
10
10
years of professional experience
Work History
General Manager- Multi-Unit Operations
Eye Glass World (NATIONAL VISION)
03.2022 - Current
- Multi- Unit Operations - Manages and Oversees home store and additional assigned locations- ($3,000,000 + in Annual Revenue)
- Oversees 4 Locations managing a team of 25+ employees ensuring operational excellence across all sites
- Took My Stores Exam and FDT conversion rate from 47% to 103.7% (Highest in the Company)
- Reduced overtime by 100% while increasing Productivity 12%
- Budgeting and P&L Management
- Microsoft Office Suite (Excel, Word, Power Point, Outlook, Teams)
- KPI Scaling - Increased My home stores KPI's from 38.9% - 67.1%
- Cost Avoidance- Following a maintenance schedule to prevent breakdowns and keep equipment in good working order
- GAP Management
- Performance Management
- Succession Planning
- Talent Recruitment
- Conflict Resolution
- Operations Management (Teamwork)
- Loss Prevention - Identified and implemented systems to minimize loss
- Employee Training and Development- Trained and Developed 45+ employees throughout my Career
Banking Officer
Washington Financial Bank
02.2020 - 03.2022
- Developed and implemented sales strategies to increase customer base and profitability
- Advised customers on banking products and services, such as loan options, credit cards, and investments
- Generated leads through cold-calling, networking events, referrals
- Managed customer accounts and provided support for account inquiries
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services
- Cross-sold bank products such as savings accounts and credit cards to existing clients
- Reviewed suspicious activities and identified patterns of fraud through data analysis
- Developed strategies for preventing and detecting fraudulent activity in the future
- Developed materials, such as handouts, job aids, presentations, and other resources for use in trainings
- Assisted in the development and implementation of training programs for new employees
General Manager- Multi-Unit Operations
Lens-Crafters (LUXOTTICA)
06.2015 - 01.2020
- Multi- Unit Operations - Managed and Oversaw home store and additional assigned location- ($1,500,000 + in Annual Revenue)
- Oversaw 2 Locations, managed a team of 8+ employees ensuring operational excellence across all sites
- Budgeting and P&L Management
- Microsoft Office Suite (Excel, Word, Power Point, Outlook, Teams)
- KPI Scaling
- Cost Avoidance- Following a maintenance schedule to prevent breakdowns and keep equipment in good working order
- GAP Management
- Performance Management
- Succession Planning
- Conflict Resolution
- Operations Management (Teamwork)
- Loss Prevention - Identified and implemented systems to minimize loss
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Talent Recruitment
Marketing Specialist
i2X VAULT Marketing/Media
12.2018 - 05.2020
- Developed and implemented marketing plans for new products
- Analyzed market trends to identify potential opportunities for growth
- Conducted customer research to gain insights into consumer behavior
- Created content for promotional materials, including brochures, flyers, and websites
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral
- Collaborated with internal teams on product launches and advertising strategies
- Generated ideas to increase sales through creative promotions
Education
Indiana University of Pennsylvania (IUP) -
Indiana University of Pennsylvania
Indiana, PA01.2017
Ohio State University - Business Management
The Ohio State University
Columbus, OH01.2012
High School Diploma -
Groveport Madison High School
06-2011
Skills
- Financial Management
- Customer Service
- Microsoft Office Suite
- POS SYSTEM
- Leadership and Team Management
- Efficient multi-tasker
- Time management
- Training and coaching
- Staff management
- Staff training/development
Timeline
General Manager- Multi-Unit Operations
Eye Glass World (NATIONAL VISION)
03.2022 - Current
Banking Officer
Washington Financial Bank
02.2020 - 03.2022
Marketing Specialist
i2X VAULT Marketing/Media
12.2018 - 05.2020
General Manager- Multi-Unit Operations
Lens-Crafters (LUXOTTICA)
06.2015 - 01.2020
Indiana University of Pennsylvania (IUP) -
Indiana University of Pennsylvania
Ohio State University - Business Management
The Ohio State University
High School Diploma -
Groveport Madison High School
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