Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shane Chandler

Dallas

Summary

Results-driven professional with extensive experience in resolving complex issues and managing challenging situations. Known for fostering team collaboration and achieving high-impact results, consistently adapting to changing needs. Expertise in conflict resolution, negotiation, and strategic decision-making, with focus on delivering exceptional service and maintaining client relationships.

Overview

10
10
years of professional experience

Work History

Senior Resolution Manager

Gallagher Bassett Services Inc.
10.2021 - Current
  • Standardized documentation procedures across the department to ensure consistency and accuracy when recording case information for future reference purposes or audits purposes.
  • Mentored junior staff members on best practices in case management, contributing to overall team success.
  • Implemented proactive strategies to identify potential conflicts before they escalated, minimizing the need for intervention by senior management.
  • Implemented tracking systems to monitor the progress of case resolutions, enabling management to make informed decisions regarding resource allocation.

Claims Associate II

Berkshire Hathaway Guard
02.2017 - 10.2021
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.

Medical Records

Community Counseling Services
03.2015 - 02.2017
  • Documented contract information and maintained patients' medical records.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Ensured proper documentation of nursing assessments, interventions, and evaluations in electronic medical records systems.
  • Enhanced claim processing efficiency by meticulously reviewing medical records and identifying relevant information.

Education

Psychology

King's College
PA
05-2013

Skills

  • Claims reviewing
  • Strategic thinking
  • Coaching and mentoring
  • Policy enforcement
  • Reporting requirements
  • Escalation management

Languages

French
Elementary
Japanese
Elementary

Timeline

Senior Resolution Manager

Gallagher Bassett Services Inc.
10.2021 - Current

Claims Associate II

Berkshire Hathaway Guard
02.2017 - 10.2021

Medical Records

Community Counseling Services
03.2015 - 02.2017

Psychology

King's College

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Shane Chandler