Shane Malone
Mars,PA
Summary
- Strategic sales professional who has consistently delivered superior results.
- Excellent communicator who builds credibility by combining listening skills and a strong business acumen.
- Able to create instant rapport and create trust with prospects and clients.
- Experienced in selling company's value proposition to C-level executives, influencers, office managers, etc.
Overview
17
17
years of professional experience
Work History
Customer Success Team Lead -SMB
Seamless.AI
11.2022 - Current
- Responsible for all SMB CSM's management and growth, while maintaining own book of business.
- Manages and leads a team of at all times 6+ CSM employees
- Responsible for all new CSM employees training
- Created growth to SMB accounts that was once non-existent
- Managed, created and promoted top performers in a short time period
- Created a fun and engaging culture
- Recipient of 2023 Core Value Award
Mid-Market Customer Success Manager
Seamless.AI
04.2022 - 11.2022
- Responsible for the retention and growth of accounts 3 users to 9 users.
- Leading customer trainings and Q & A sessions
- Inform, demonstrate, and sell upsell opportunities identified in conversation with customers
- Consistent leader in activity (phone conversations and customer meetings held)
Customer Success Account Manager
Mindmatrix
09.2020 - 04.2022
- Responsible for the success of Mindmatrix's MSP and Enterprise clients.
- Cross selling/upselling services, product, and trainings
- Conducted monthly touch points with clients to review key points of interest of clients, gain feedback, and overall
sentiment
- Trained new users to the platform to set them up for success
- Communicated regularly with all teams about service/support issues, at risk customers, and technical customization
requests
- Handled and negotiated client renewals
- Advising best sales and marketing practices
New Business Development
JENLOR Integrations
01.2017 - 09.2020
- Assisted sales growth from $2.5 million to $4.3 million through a strategic sales process.
Client Manager
Think Through Learning
12.2015 - 12.2016
- Generated the largest pipeline and most closes through telemarketing, leading to $1.5 million in sales.
Inside Sales
Crown Steel Buildings
07.2013 - 12.2015
- Developed client base for commercial and residential use of steel Quonset huts/garages.
Territory Development Manager
Office Depot
12.2011 - 06.2013
- Achieved revenue and margin goals by creating and developing new business in the Pittsburgh area.
Promotional Products Sales and Procurement Consultant
Office Depot
03.2009 - 12.2011
- Handled promotional products operation and successfully achieved revenue and margin goals.
Customer Service/Promotional Products Procurement Agent
Office Depot
05.2007 - 03.2009
- Managed major customers and provided unique solutions to their creative needs.
Education
Bachelor of Science - History
American Public University System
Charles Town, WVSkills
- Customer Focus
- Coaching and Mentoring
- Performance Monitoring
- Performance Improvement
Education Technology Proficiencies
- SalesForce
- Microsoft Office Expert Certification
- Microsoft Office Suite
Timeline
Customer Success Team Lead -SMB
Seamless.AI
11.2022 - Current
Mid-Market Customer Success Manager
Seamless.AI
04.2022 - 11.2022
Customer Success Account Manager
Mindmatrix
09.2020 - 04.2022
New Business Development
JENLOR Integrations
01.2017 - 09.2020
Client Manager
Think Through Learning
12.2015 - 12.2016
Inside Sales
Crown Steel Buildings
07.2013 - 12.2015
Territory Development Manager
Office Depot
12.2011 - 06.2013
Promotional Products Sales and Procurement Consultant
Office Depot
03.2009 - 12.2011
Customer Service/Promotional Products Procurement Agent
Office Depot
05.2007 - 03.2009
Bachelor of Science - History
American Public University System