Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shane Swoyer

Reading

Summary

Dynamic and results-driven professional with extensive experience in operations management and customer relations. As Manager/Owner at Dynamic Chimney, I streamlined processes, enhancing productivity and customer satisfaction. Skilled in strategic planning and staff hiring, I excel in fostering relationships and driving business success through effective communication and innovative solutions.

Overview

6
6
years of professional experience

Work History

Manager/Owner

Dynamic Chimney
04.2006 - 06.2008
  • Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
  • Conducted regular performance reviews for staff members, providing constructive feedback aimed at boosting morale and job satisfaction levels overall.
  • Streamlined business operations by implementing efficient processes and organizational systems.
  • Increased customer satisfaction through exceptional service and timely response to inquiries.

Customer Service Representative

Metropolitan Energy
03.2004 - 01.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Bartender

Freymoyers Hotel
12.2002 - 01.2004
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High School Diploma -

Muhlenberg High School
Reading, PA

No Degree - Physical Therapy

University of Arizona
Tucson, AZ

Skills

  • Customer relations
  • Operations management
  • Business analysis
  • Marketing expertise
  • Human resources
  • Small business operations
  • Verbal and written communication
  • Relationship building
  • Strategic planning
  • Staff hiring
  • Project management
  • Bidding processes

Interests

  • Outdoor Recreation
  • Rock Climbing
  • Gym Workouts
  • Martial Arts
  • Youth Development Programs

Timeline

Manager/Owner

Dynamic Chimney
04.2006 - 06.2008

Customer Service Representative

Metropolitan Energy
03.2004 - 01.2006

Bartender

Freymoyers Hotel
12.2002 - 01.2004

High School Diploma -

Muhlenberg High School

No Degree - Physical Therapy

University of Arizona

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Shane Swoyer