Shane Trott
Pittsburgh
Summary
Results-driven healthcare administration professional with hands-on experience supporting high-volume specialty clinics within a large health system. Proven ability to coordinate complex scheduling, insurance verification, and prior authorizations while maintaining strict HIPAA compliance. Recognized for operational efficiency, accuracy, patient-centered communication, and collaboration across multidisciplinary clinical teams. Seeking advancement into healthcare administration, patient access leadership, or operational support roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Coordinator
Allegheny Health Network (AHN)
Pittsburgh, PA
12.2024 - Current
- Coordinate high-volume specialty scheduling for 50+ neurology providers, supporting multiple subspecialties while ensuring timely patient access and continuity of care.
- Independently schedule 100+ complex diagnostic and treatment procedures per week, including EMG, EEG, Tilt Table Tests, QSART, neuropsychological evaluations, and Botox treatments.
- Manage patient registration and chart maintenance in Epic EMR, maintaining 100% HIPAA compliance and high data integrity standards.
- Verify insurance eligibility and obtain prior authorizations for specialty medications and advanced neurological procedures, reducing appointment delays and rescheduling.
- Serve as a key liaison between physicians, nursing staff, and allied health professionals, improving communication and reducing scheduling errors.
- Manage a high daily volume of inbound and outbound communications, including calls, referrals, faxes, and clinical documentation, in a fast-paced clinical environment.
- Identify scheduling gaps and workflow inefficiencies, contributing to smoother clinic operations and improved patient throughput.
- Deliver consistent, empathetic front-line patient support, contributing to strong patient satisfaction and retention.
- Recognized by leadership for accuracy, adaptability, efficiency, and strong interpersonal communication.
Education
Bachelor of Science - Healthcare Administration
Mercy College of Ohio
Associate of Science - Health Sciences
Mercy College of Ohio
Skills
- Healthcare Administration
- Patient Access Operations
- Epic EMR
- Specialty Scheduling
- Prior Authorizations
- Insurance Verification
- HIPAA Compliance
- Clinical Documentation
- Workflow Optimization
- Multidisciplinary Collaboration
- Patient Experience
- Medical Terminology
- Operational Efficiency
Certification
- Certificate in Healthcare Management
- Basic Life Support (BLS)
- CPR & AED Certified (2022)
COMMUNITY INVOLVEMENT
- Nursing Home, Volunteer, New Castle, PA, Provided compassionate companionship and emotional support to elderly residents., Assisted with activities of daily living (ADLs) to ensure resident comfort and safety., Supported front desk operations, visitor engagement, and communication with residents, families, and staff.
- American Red Cross, Blood Donor, Regular blood donor supporting community health initiatives and emergency medical needs.
Timeline
Patient Coordinator
Allegheny Health Network (AHN)
12.2024 - Current
Associate of Science - Health Sciences
Mercy College of Ohio
Bachelor of Science - Healthcare Administration
Mercy College of Ohio