Shanel Dancy
Erie
Summary
Dedicated customer service professional with 14 years of experience providing exceptional service to clients and customers. Proficient in various roles, including pharmacy technician, server, and customer advocate. Skilled in cash handling, data entry, and laboratory experience. Possesses a strong background in sales and account management with an empathetic conscience to customer concerns while upholding current company protocol. Authorized to work in the US for any employer.
Overview
30
30
years of professional experience
Work History
Customer Advocate I
Erie Insurance Group
06.2022 - Current
- To assist customers, agents, and other departmental employees with billing inquiries while utilizing multiple systems. Additionally helping to understand processes and procedures with a primary focus on digital interaction within our company footprint.
Pharmacy Technician
Pharmacy Innovations
06.2018 - 06.2022
- Ensuring prompt and accurate fulfillment of medical prescriptions for patients across the country. Giving the best and most courteous service in all aspects of the pharmacy from customer service to shipping. With additional time in the compounding lab.
Server
Bel-Air/ Clarion Hotel and Conference Center
09.2017 - 01.2020
- To ensure guests have a pleasurable dining experience with prompt and courteous service.
Personal Care Manager
Sunrise Senior Living
01.2018 - 02.2018
- To provide direct care for patient's with specialized needs.
Customer Service Representative
Agility Marketing
01.2017 - 01.2018
- Administer to multi-line customer accounts and programs.
Receptionist/Office Assistant
Professional Communications Messaging Service Inc
02.2012 - 01.2016
- My duties included answering and taking messages for multiple clients in various areas of business. I also had duties of dispatching emergency calls for clients and replying to emails.
Hostess
Serafini's Italian Restaurant
09.2014 - 03.2015
- Greet customers and cover the phone lines. Also helping in other areas as needed in the restaurant. As well as handling any immediate guest concerns.
Account manager/ customer service
Telatron Marketing Group
05.2003 - 08.2011
- Assisting callers with account questions and concerns for various financial clients. As well as promoting new and beneficial products to the customers.
Server/Hostess/Bartender/Catering
Marketplace Grill
02.1996 - 05.2002
- To ensure guests have a pleasurable dining experience with prompt, courteous service.
Education
Criminal justice/ Psychology not completed
Edinboro University of Pennsylvania
Edinboro, PA05.2005
Diploma/ Certificate in Computer Technology - Computer Technology/ General Studies
Central High School
Erie, PA06.1993
Skills
- Microsoft office (5 years)
- Data Entry (10 years)
- Skip tracing (8 years)
- Sales (8 years)
- Pharmacy Technician Experience
- POS
- Cash Handling
- Laboratory Experience
- Serving Experience
- Account Management
- Restaurant Experience
- Host/Hostess
Timeline
Customer Advocate I
Erie Insurance Group
06.2022 - Current
Pharmacy Technician
Pharmacy Innovations
06.2018 - 06.2022
Personal Care Manager
Sunrise Senior Living
01.2018 - 02.2018
Server
Bel-Air/ Clarion Hotel and Conference Center
09.2017 - 01.2020
Customer Service Representative
Agility Marketing
01.2017 - 01.2018
Hostess
Serafini's Italian Restaurant
09.2014 - 03.2015
Receptionist/Office Assistant
Professional Communications Messaging Service Inc
02.2012 - 01.2016
Account manager/ customer service
Telatron Marketing Group
05.2003 - 08.2011
Server/Hostess/Bartender/Catering
Marketplace Grill
02.1996 - 05.2002
Diploma/ Certificate in Computer Technology - Computer Technology/ General Studies
Central High School
Criminal justice/ Psychology not completed
Edinboro University of Pennsylvania
Additional Information
I'm willing to work in any capacity that is needed when situations dictate, that serves the best interest of the company and its clientele.
Similar Profiles
Angela SheeleyAngela Sheeley
Customer Service Representative at Erie Insurance GroupCustomer Service Representative at Erie Insurance Group
Eric SchuetteEric Schuette
Underwriting Manager at Erie Insurance GroupUnderwriting Manager at Erie Insurance Group
Cheyenne FulghamCheyenne Fulgham
First Notice of Loss Representative II at Erie Insurance GroupFirst Notice of Loss Representative II at Erie Insurance Group
Gabriella SassoGabriella Sasso
Guest Sales Associate at European Wax CenterGuest Sales Associate at European Wax Center
Johana SanchezJohana Sanchez
Register at Starbucks, BaristaRegister at Starbucks, Barista