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Highly motivated and well-rounded Payroll Specialist with a strong background in business and accounting. Offers 20 years of organizational experience in accounts receivable, accounts payable, collections, and payroll. Prioritizes customer service and strives to achieve targeted objectives while efficiently managing multiple tasks in a fast-paced environment. Demonstrates exceptional decision-making, analytical, and negotiation skills when interacting with clients, coworkers, management, and staff members. Known for maintaining operational integrity and excelling in leadership roles in collaborative team environments. Seeks an opportunity within a dynamic organization to fully utilize skills.

Personable and dedicated Payroll Professional with an excellent customer service skill set. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

With over twenty years of customer service experience, I have developed a strong foundation in providing exceptional support to clients. Additionally, ten years of office support experience have honed my administrative skills and attention to detail. I also have over ten years of data entry experience, ensuring accuracy and efficiency in handling large volumes of information. Furthermore, over three years in the healthcare industry have equipped me with a solid understanding of medical terminology and the ability to navigate complex systems. Lastly, over five years in a high-volume call center have sharpened my communication skills and taught me how to thrive in a fast-paced environment.

Self-motivated, customer-focused, and highly organized professional with 8+ years of combined IT and HR experience, supported by a Master’s in Computer Science. Proven expertise in full-cycle HR operations, payroll, SOP development, compliance, and employee service delivery. Strong hands-on background in HR technology with deep practical experience in Workday across global organizations. Skilled in Workday HCM, Payroll, Absence Management, Time Tracking, Compensation, Benefits, Talent & Performance, Recruiting, Reporting, and Integrations. Experienced in leading and delivering Workday implementations, configuration, reporting, and analytics projects with a focus on data integrity, user experience, and operational efficiency. Adept at developing metrics and monitoring integrations to ensure accuracy and continuous system improvement. Highly collaborative partner to system architects, software engineers, and IT leadership, ensuring technology solutions align with strategic business objectives and support scalable HR operations.

Shanelle Franklin

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Bachelor of Science - Human Resource Management

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Bachelor of Science - Human Resource Management

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