Shanet Banks
Folcroft
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Children's Hospital Of Philadelphia, CHOP
Springfield, PA
08.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Director of Child Development
Lil Tykes Childcare Center
06.2016 - Current
- Hired, mentored, and monitored qualified childcare staff
- Design information storage and retrieval systems, and
- Determine the scope of educational program offerings and prepare drafts of course schedules and descriptions to estimate staffing and facility requirements
- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives
- Develop procedures for collecting, organizing, interpreting, and classifying information.
Insurance Producer
State Farm, Drexel
12.2014 - 06.2016
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Used company software to analyze customer coverage needs, write quotes, and issue policies
- Interpreted insurance policies and explained coverage to clients
- Contacted prospective and current clients via telephone to provide quote and policy information
- Built and maintained relationships with clients to support satisfaction.
Patient Access Representative
Mercy Fitzgerald Hospital
03.2012 - 07.2014
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration
- Resolved patient billing issues and collected payments.
Education
Certification in Clinical Medical Assisting Candidate - Medical Assistant
Delaware County Community College
Media, PA05.2024
Associate of Applied Science - ECE
Delaware County Community College
Media, PA05.2021
Certificate - Medical Billing And Coding
Kaplan Career Institute - Boston
Boston, MA05.2016
Skills
- Medical Insurance
- Office Administration
- Patient Registration
- Bookkeeping Support
- Payment Collection
- Multi-Line Telephone Systems
- Appointment Scheduling
- Curriculum Coordination
- Customer Satisfaction
- Operational Planning
- Strategy Management
- First Aid
Timeline
Patient Service Representative
Children's Hospital Of Philadelphia, CHOP
08.2023 - Current
Director of Child Development
Lil Tykes Childcare Center
06.2016 - Current
Insurance Producer
State Farm, Drexel
12.2014 - 06.2016
Patient Access Representative
Mercy Fitzgerald Hospital
03.2012 - 07.2014
Certification in Clinical Medical Assisting Candidate - Medical Assistant
Delaware County Community College
Associate of Applied Science - ECE
Delaware County Community College
Certificate - Medical Billing And Coding
Kaplan Career Institute - Boston