Shanet Banks
Folcroft
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Children's Hospital Of Philadelphia, CHOP
08.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Director of Child Development
Lil Tykes Childcare Center
06.2016 - Current
- Hired, mentored, and monitored qualified childcare staff
- Design information storage and retrieval systems, and
- Determine the scope of educational program offerings and prepare drafts of course schedules and descriptions to estimate staffing and facility requirements
- Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives
- Develop procedures for collecting, organizing, interpreting, and classifying information.
Insurance Producer
State Farm, Drexel
12.2014 - 06.2016
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options
- Used company software to analyze customer coverage needs, write quotes, and issue policies
- Interpreted insurance policies and explained coverage to clients
- Contacted prospective and current clients via telephone to provide quote and policy information
- Built and maintained relationships with clients to support satisfaction.
Patient Access Representative
Mercy Fitzgerald Hospital
03.2012 - 07.2014
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration
- Resolved patient billing issues and collected payments.
Education
Certification in Clinical Medical Assisting Candidate - Medical Assistant
Delaware County Community College
Media, PA05.2024
Associate of Applied Science - ECE
Delaware County Community College
Media, PA05.2021
Certificate - Medical Billing And Coding
Kaplan Career Institute - Boston
Boston, MA05.2016
Skills
- Medical Insurance
- Office Administration
- Patient Registration
- Bookkeeping Support
- Payment Collection
- Multi-Line Telephone Systems
- Appointment Scheduling
- Curriculum Coordination
- Customer Satisfaction
- Operational Planning
- Strategy Management
- First Aid
Timeline
Patient Service Representative
Children's Hospital Of Philadelphia, CHOP
08.2023 - Current
Director of Child Development
Lil Tykes Childcare Center
06.2016 - Current
Insurance Producer
State Farm, Drexel
12.2014 - 06.2016
Patient Access Representative
Mercy Fitzgerald Hospital
03.2012 - 07.2014
Certification in Clinical Medical Assisting Candidate - Medical Assistant
Delaware County Community College
Associate of Applied Science - ECE
Delaware County Community College
Certificate - Medical Billing And Coding
Kaplan Career Institute - Boston
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