Shania Coates
Philadelphia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to customer service, safety and sales. Delivers quality foods and excellent support every day. Skilled in continuously restocking and preparing products.
Overview
2
2
years of professional experience
Work History
Nutrition and Food Service Worker
Children’s Hospital of Philadelphia
02.2025 - Current
- Prepared and served food items according to health and safety guidelines.
- Assisted in inventory management, ensuring availability of supplies for daily operations.
- Maintained cleanliness and organization in food preparation and service areas.
- Collaborated with team members to enhance overall service efficiency during peak hours.
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Prepared Foods Team Member
Honeygrow
11.2023 - 02.2025
- Connected with customers and educated them on our food, brand, and mission.
- Prepared and cooked foods fresh, in a way that left customers satisfied at all times.
- Prepared salads, stir-frys, and honey bars according to established standards.
- Operated cash registers to process customer orders efficiently.
- Rotated stock on shelves to ensure freshness and quality of products being sold.
- Performed opening and closing procedures including cleaning counters and equipment.
- Checked out customers quickly at the register while maintaining a friendly attitude.
- Managed tasks assigned by supervisor in an efficient manner..
Front Counter Crew Member
Chick-fil-A
05.2023 - 10.2023
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Assisted guests with product knowledge and promotional information upon request.
- Used value-added suggestive-selling techniques to generate additional sales.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Demonstrated knowledge and applied proper food handling standards.
Education
Psychology
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Mastery Charter School
Philadelphia, PA06.2024
Skills
- Good Telephone Etiquette
- Decision-Making
- Active Listening
- Critical Thinking
- Food Preparation
- Food Safety Standards
- Organizational abilities
- Multitasking
- Flexible and Adaptable
- Self Motivation
- Reliability
- Team contribution
- Effective Communication
- Professionalism
- Task Prioritization
- Attention to Detail
Timeline
Nutrition and Food Service Worker
Children’s Hospital of Philadelphia
02.2025 - Current
Prepared Foods Team Member
Honeygrow
11.2023 - 02.2025
Front Counter Crew Member
Chick-fil-A
05.2023 - 10.2023
High School Diploma -
Mastery Charter School
Psychology
Community College of Philadelphia