Shanice Johnson
Pittston
Summary
Results-driven professional with a background in program coordination, process optimization, and operations. Skilled in improving workflows, tracking engagement trends, and enhancing organizational culture. Adept at collaborating with stakeholders, managing compliance documentation, and implementing strategies that increase participation and accessibility. Passionate about driving meaningful impact through structured facilitation and data-informed decision-making.
Overview
10
10
years of professional experience
Work History
Financial Assistance Specialist ( Volunteer )
Myositis Support & Understanding
03.2023 - 12.2023
- Managed financial assistance applications in JotForm, maintaining detailed case notes and tracking application status, eligibility verification, and fund disbursement trends to ensure compliance and streamline processing.
- Identified fraud risks by analyzing applicant data for inconsistencies, duplicate submissions, and documentation errors, reducing incorrect fund allocations and improving the integrity of financial aid distribution.
- Utilized Microsoft Excel to track and analyze approval rates, processing times, and funding allocation patterns, generating reports that informed process improvements and increased accessibility for underserved applicants.
Domestic Violence Counselor
Lutheran Settlement House
01.2014 - 09.2018
- Identified key obstacles to participation, including fear of retaliation, systemic distrust, language barriers, and transportation challenges. Collaborated with advocacy teams to implement alternative access methods, leading to increased engagement and program retention.
- Utilized Efforts to Outcomes (ETO) and HMIS software to document case notes, track client engagement, and generate compliance reports, ensuring adherence to trauma-informed case management standards and optimizing service accessibility.
- Partnered with law enforcement, healthcare providers, and social service agencies to ensure survivors received coordinated, wraparound support tailored to their individual needs, integrating legal, medical, and housing resources for comprehensive care.
Education
Associate of Science - Business Administration ( Coursework in Progress )
University of The People
Pasadena, CA06-2026
Skills
- Employee Engagement & Inclusion
- Process Improvement & Program Coordination
- Communication & Stakeholder Collaboration
- Compliance & Documentation Management
Timeline
Financial Assistance Specialist ( Volunteer )
Myositis Support & Understanding
03.2023 - 12.2023
Domestic Violence Counselor
Lutheran Settlement House
01.2014 - 09.2018
Associate of Science - Business Administration ( Coursework in Progress )
University of The People
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