Shanifa Graham
Philadelphia
Summary
Dedicated and dependable worker with a positive attitude. Skilled in following instructions, working with a team, and completing tasks with care and attention to detail. Reliable, punctual, and eager to contribute to a supportive workplace
Overview
17
17
years of professional experience
Work History
Advanced Medical Support Assistant GS-10
Department of Veterans Affairs
01.2017 - Current
- Manages new patient consults is timely schedule.
- Responsible for the arrival and/or departures activities of patients in the hospital, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information.
- Utilizes computers systems for scheduling procedures and other job-related function.
- Train and mentor new employees by creating and administer new and efficient job aide.
- Registration and eligibility
- A. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
- B. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
- C. Advanced knowledge of the technical health care process as it relates to access to care.
- D. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
- E. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.
- F. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
Medical Clerk: Labor and Delivery Unit/Nursing Aide
Albert Einstein Medical Center
03.2009 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
Patient Service Representative
Pennsylvania Hospital Spruce Internal Medicine Associates
01.2014 - 01.2017
- Performs essential clerical and administrative duties in a clinical practice; greets all patients and visitors in a timely and courteous manner; providing a great customer service.
- Ensure patients are properly registered for visits; verifies and update patient information, including demographics, and various computer software.
- Collects co-pays and patient balances due for each visit as required, scans patient insurance card into EPIC system.
- Effectively manages assigned physician schedules daily.
- The Patient Services Representative (PSR) assists the practice/department in maintaining a strong patient/customer focus, supports the delivery of highest quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial and operational targets.
- The PSR is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.
Medical Records Clerk/ Human Resources Assistant
Pennsylvania Hospital Spruce Internal Medicine Associates / Delancey Medical Associates
11.2010 - 01.2014
- Scanned all correspondences forms and outside results into electronic medical records; assisted Doctors, Senior manager, Supervisor and Medical Assistant in daily operation; scheduled appointments for chart audit with insurance companies.
- Performs additional duties in area of responsibility that were assigned; processed all incoming mail for two Internal medicine practices; copied and transferred records to insurance companies and law offices.
- Maintained operation in file room up to standard. (ICD-10), Current Procedural Terminology (CPT-4) and Healthcare Common Procedure Coding System.
- Responds to applicant inquiries regarding procedures for completing applications, status of job announcements, hiring procedures, and competencies needed to fulfill a position's major duties and/or requirements, etc. Assists specialists by maintaining automated databases in order to track information and extract data used to generate documents, records, and reports.
- Reviews and prepares correspondence and provide a variety of information as appropriate.
Education
Bachelor of Administration - Health Administration
Drexel University
Philadelphia, PA08-2026
Skills
- Actively listens to customers and their questions and concerns; temperament to communicate with a variety of personalities in a tactful, pleasant, and professional manner; ability to manage information that is consistently changing; ability to reason and think logically for various situations that may arise;
- Medical Terminology; Insurance verification; great telephone skills and verbal communication
Timeline
Advanced Medical Support Assistant GS-10
Department of Veterans Affairs
01.2017 - Current
Patient Service Representative
Pennsylvania Hospital Spruce Internal Medicine Associates
01.2014 - 01.2017
Medical Records Clerk/ Human Resources Assistant
Pennsylvania Hospital Spruce Internal Medicine Associates / Delancey Medical Associates
11.2010 - 01.2014
Medical Clerk: Labor and Delivery Unit/Nursing Aide
Albert Einstein Medical Center
03.2009 - Current
Bachelor of Administration - Health Administration
Drexel University
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