Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanise Battle

Enola

Summary

Committed professional with exceptional customer service and leadership capabilities, adept at overcoming challenges and delivering outstanding service in high-pressure situations.

Overview

16
16
years of professional experience

Work History

CNA

All Shifts
Enola
06.2022 - Current
  • Provided compassionate patient care in various healthcare settings.
  • Assisted patients with daily living activities and personal hygiene.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained cleanliness and safety in patient environments.
  • Documented patient information accurately in care records.
  • Supported mobility and rehabilitation efforts for recovering patients.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Provided emotional support to family members during difficult times.
  • Administered medications under supervision of a licensed nurse.
  • Facilitated communication between patients, family members, and healthcare professionals.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.

Shift Supervisor

Dollar General Store
Nanticoke
08.2016 - 02.2022
  • Supervised daily store operations and ensured compliance with company policies.
  • Managed inventory levels and organized stockroom for efficient product retrieval.
  • Trained new employees on customer service standards and store procedures.
  • Scheduled staff shifts to maintain adequate coverage during peak hours.
  • Conducted regular store audits to maintain cleanliness and safety standards.
  • Assisted customers with inquiries and resolved issues promptly.
  • Implemented promotional displays to enhance product visibility and sales.
  • Collaborated with team members to improve workflow and team dynamics.
  • Provided on-the-job training to new staff members.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Monitored security and enforced loss prevention strategies during shift.

Shift Leader

McDonald's
Wilkes-Barre
05.2013 - 07.2016
  • Supervised team members during shifts to ensure operational efficiency.
  • Coordinated daily tasks to meet customer service standards and expectations.
  • Trained new staff on company policies and procedures for smooth integration.
  • Managed inventory levels to maintain adequate stock for production needs.
  • Assisted in resolving customer complaints to enhance satisfaction and loyalty.
  • Implemented safety protocols to ensure a secure working environment for all employees.
  • Communicated effectively with management about team performance and challenges.
  • Organized shift schedules to optimize workforce availability and productivity.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Checked orders for quality and completeness.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Delegated tasks to employees and monitored activities and task completion.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Front End Associate and Cook

Burger King
Nanticoke
07.2009 - 03.2013
  • Assisted customers with menu selections and special requests.
  • Maintained cleanliness and organization of dining and service areas.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to ensure timely food preparation.
  • Handled customer complaints and provided effective solutions.
  • Adhered to food safety and sanitation standards consistently.
  • Trained new staff on operational procedures and customer service skills.
  • Monitored inventory levels and restocked supplies as needed.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Bagged, boxed, or wrapped merchandise carefully and efficiently.
  • Provided feedback from customers to store management to improve service and products.
  • Collaborated with team members to ensure timely food service during busy periods.

Education

High School Diploma -

Nanticoke High School
Nanticoke, PA
06-2009

Some College (No Degree) - Cannabis Certificate

Central Penn College
Enola, PA

Skills

  • Patient care
  • Vital sign monitoring
  • Infection control
  • Medication administration
  • HIPAA compliance
  • Care coordination
  • Customer service focus
  • Goal setting and tracking
  • Sales reporting
  • Equipment troubleshooting
  • Shift scheduling
  • Assigning work
  • Drawer assignments
  • Policy enforcement
  • Team motivation
  • Creative problem solving
  • Staff education and training
  • Quality control assurance
  • Cash handling
  • Motivational leadership
  • Team supervision
  • Policy and procedure enforcement
  • Flexible schedule

Timeline

CNA

All Shifts
06.2022 - Current

Shift Supervisor

Dollar General Store
08.2016 - 02.2022

Shift Leader

McDonald's
05.2013 - 07.2016

Front End Associate and Cook

Burger King
07.2009 - 03.2013

High School Diploma -

Nanticoke High School

Some College (No Degree) - Cannabis Certificate

Central Penn College

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Shanise Battle