SHANNA ELLIOT
Lancaster,PA
Summary
Administrative professional with 15 + years of experience of in handling the day to day office operations. I have worked with a variety of departments and personnel. I have strong organizational skills, responsiveness, and attention to detail. I am a dependable team player with focus on achieving results and adapting to changing needs.
Overview
28
28
years of professional experience
Work History
Administrative Coordinator II
VANTAGE GAUDENZIA INC
Lancaster, PA
02.2010 - Current
- Maintain personnel records, stats and reports. reports. Completed bi-weekly payroll for 18 employees. Maintain petty cash, maintain client funding by working wit the differ County Assistant office throughout the state. Interview potential clients to see if they meet the admissions criteria. Collaborate with external agencies to me client needs, Work closely with and supervise the Administrative Assistant.
Teleservices Representative
VISIONS MARKETING SERVICES
Lancaster, PA
07.2004 - 02.2010
- Data entry, customer service, sales, mortgage product knowledge, business to business banking
- Managed high-volume inbound customer inquiries, ensuring efficient resolution and exceptional service quality.
- Assisted in training new team members on procedures and tools, fostering a collaborative work environment.
Administrative Assistant
VISIONS MARKETING SERVICES
Lancaster, PA
07.2004 - 02.2010
- Data entry, filing, tracking hours, employee tracking, spreadsheets, various office and receptionist duties
Customer Service Representative
1 to 1 CONTACT CENTERS
Lancaster, PA
06.2002 - 03.2004
- Answer incoming calls that assist customers with questions and concerns regarding Pennsylvania Department of Transportation’s policies and procedures
General Clerical Duties
JANNEY MONTGOMERY SCOTT LLC
Lancaster, PA
05.1998 - 06.2002
- Answer phones, type correspondences, entering data, set-up appointments and assist brokers with client interaction
Education
Masters Degree - Business Administration
University of Phoenix
Phoenix, AZ09-2021
Bachelor Degree - Business Administration
CENTRAL PENN COLLEGE
Summerdale, PA12-2016
Associate in Specialized Business Degree - Computerized Office Management
CONSOLIDATED SCHOOL OF BUSINESS
Lancaster, PA06-1998
Diploma - undefined
LANCASTER CATHOLIC HIGH SCHOOL
Lancaster, PA05-1996
Skills
- Great Communication Skills
- Proofreading Skills
- Files Management
- Attention to detail
- Time management
- File organization
- Team collaboration
- Office administration
- Phone and email etiquette
- Inbound phone call handling
- Filing
- Telephone etiquette
- Calendar management
- Proficient in Microsoft Office
- Data collection
- Employee records management
- Documentation and recordkeeping
Timeline
Administrative Coordinator II
VANTAGE GAUDENZIA INC
02.2010 - Current
Teleservices Representative
VISIONS MARKETING SERVICES
07.2004 - 02.2010
Administrative Assistant
VISIONS MARKETING SERVICES
07.2004 - 02.2010
Customer Service Representative
1 to 1 CONTACT CENTERS
06.2002 - 03.2004
General Clerical Duties
JANNEY MONTGOMERY SCOTT LLC
05.1998 - 06.2002
Bachelor Degree - Business Administration
CENTRAL PENN COLLEGE
Associate in Specialized Business Degree - Computerized Office Management
CONSOLIDATED SCHOOL OF BUSINESS
Diploma - undefined
LANCASTER CATHOLIC HIGH SCHOOL
Masters Degree - Business Administration
University of Phoenix