SHANNON CONELY
Bethel Park
Summary
Clinical specialist with proven record in managing patient care and optimizing clinical processes. Skilled in medical device management, patient education, and compliance with healthcare regulations. Strong focus on teamwork and adaptability, ensuring reliable performance and effective collaboration. Known for problem-solving abilities and dedication to achieving positive patient outcomes.
Overview
8
8
years of professional experience
Work History
Clinical Specialist III
Abbott Neuromodulation
07.2024 - Current
- Managed team CRM (Salesforce) including schedule and patient pipeline from trial to implant
- Established as the main point of contact for accounts, coordinating case and clinic schedules and assisting with all other account needs
- Collaborated with Neurosurgeons and Pain Physicians on surgical placement of our SCS and DRG products and was relied upon as the expert.
- Facilitated education events for local healthcare providers to spread awareness of our pain therapies.
- Met and exceeded team quota 2022-present.
Clinical Specialist II
Abbott Neuromodulation
04.2023 - 07.2024
- Demonstrated the ability to build and sustain credible business relationships with customers and share product expertise accordingly
- Provided clinical/technical support in the office and the operating room including troubleshooting, programming, patient educations, and system interrogations.
Clinical Specialist I
Abbott Neuromodulation
02.2022 - 04.2023
- Provided case support and assistance with device programming in the operating room and patient clinics
- Performed routine patient follow ups to ensure positive case outcomes
- Supervised inventory for cases, replenished customers with marketing/patient education material, and performed in-office educations for patients
Basketball Coach/Trainer
Shoot360 Pittsburgh
04.2021 - 02.2022
- Provided personal training and small group training to help players work towards their individual performance goals
- Facilitated tours of the facility and demonstrations with equipment to grow cliente and general memberships
Business Sales Consultant
Staples Corporate
03.2021 - 02.2022
- Generated new business sales through cold calling, solution selling, and marketing myself as a local point of contact for business supply needs.
- Performed and calculated reports exemplifying how our program can benefit a business's bottom line
- Advised on and negotiated for a range of product lines including categories such as technology, PPE, office and janitorial supplies, and packaging and shipping.
Business Sales Associate
Staples Corporate
01.2021 - 03.2021
- Generated leads and called on new business prospects
- Performed account reviews, created price presentations and cost-savings reviews, and presented them to potential customers
Floor Sales Associate
The Landscape Center by Evanovich
11.2020 - 01.2021
- Managed all facets of a retail operation
Athlete
Canisius Women’s Basketball Team
09.2016 - 05.2020
- Organized and performed youth basketball camps and free clinics within the Buffalo community
- Traveled to local elementary schools and lectured about leading a healthy lifestyle, being a student-athlete, and the importance of time management
Personal Trainer
Pelitera’s Fitness and Performance Center
01.2019 - 12.2019
- Rehabilitated clients recovering from physical traumas and severe diagnosis
- Worked to help men and women of all ages achieve their desired health goals
Education
MBA - Business Administration
Canisius College
Buffalo, NY05-2020
Bachelor of Science - Health And Wellness
Canisius College
Buffalo, NY05-2019
Skills
- Customer relationship management
- Product support
- Problem-solving
- Interpersonal relationship building
- Time management/Organization
- Work Ethic/Resilience
Timeline
Clinical Specialist III
Abbott Neuromodulation
07.2024 - Current
Clinical Specialist II
Abbott Neuromodulation
04.2023 - 07.2024
Clinical Specialist I
Abbott Neuromodulation
02.2022 - 04.2023
Basketball Coach/Trainer
Shoot360 Pittsburgh
04.2021 - 02.2022
Business Sales Consultant
Staples Corporate
03.2021 - 02.2022
Business Sales Associate
Staples Corporate
01.2021 - 03.2021
Floor Sales Associate
The Landscape Center by Evanovich
11.2020 - 01.2021
Personal Trainer
Pelitera’s Fitness and Performance Center
01.2019 - 12.2019
Athlete
Canisius Women’s Basketball Team
09.2016 - 05.2020
MBA - Business Administration
Canisius College
Bachelor of Science - Health And Wellness
Canisius College
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