Shannon Cuthbert

Handled incoming calls for medical professionals and various enterprises.

• Supervised daily cleaning operations, ensuring adherence to quality standards and client specifications.
• Trained and mentored new staff in housekeeping protocols and safety procedures.
• Implemented inventory management systems for cleaning supplies, optimizing resource usage.
• Conducted regular inspections of properties, identifying areas for improvement and maintaining high standards.
• Developed efficient scheduling processes to maximize staff productivity across multiple locations.
• Collaborated with management to refine cleaning techniques and improve service delivery methods.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Resolved client concerns promptly, enhancing customer satisfaction and loyalty through effective communication.
• Maintained compliance with health and safety regulations, promoting a safe working environment for all employees.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
• Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
• Managed laundry sorting, washing, drying, and ironing.
• Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
• Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
• Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
• Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
• Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
• Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
• Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
• Evaluated employee performance and developed improvement plans.
• Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
• Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
• Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
• Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
• Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
• Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
• Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
• Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
• Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
• Developed comprehensive training manual for new hires, significantly reducing onboarding time.
• Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
• Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
• Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
• Improved efficiency, introducing digital task management system for tracking housekeeping duties.
• Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
• Monitored compliance with all local regulations regarding waste management and sanitation standards.
• Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
• Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
• Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
• Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
• Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
• Streamlined scheduling process, accommodating both employee preferences and operational requirements.
• Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
• Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
• Trained and mentored new staff on cleaning and safety protocols.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Monitored staff performance and provided feedback to drive productivity.
• Developed and maintained comprehensive inventory system to track equipment and supplies.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Addressed customer feedback and complaints to maximize satisfaction.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Maintained required records of work hours, budgets and payrolls.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Established and enforced safety protocols and guidelines for staff.
• Coordinated with outside vendors to provide supplies and equipment for staff.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Developed and implemented staff recognition programs to motivate and reward employees.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.

• Performed deep cleaning tasks, ensuring high standards of cleanliness in residential properties.
• Utilized cleaning equipment and supplies effectively to maintain efficiency in daily operations.
• Organized cleaning schedules, prioritizing tasks to optimize time management and client satisfaction.
• Collaborated with team members to share best practices and enhance overall service quality.
• Implemented eco-friendly cleaning practices, promoting sustainability within the company's operational framework.
• Provided exceptional customer service, addressing client inquiries and feedback promptly to build rapport.
• Conducted inventory checks of cleaning supplies, ensuring adequate stock levels for uninterrupted service delivery.
• Trained new staff on safety protocols and proper use of equipment to ensure compliance and efficiency.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Developed strong relationships with clients through consistent high-quality service and friendly interactions.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
• Dusted picture frames and wall hangings with cloth.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Adhered to professional house cleaning checklist.
• Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
• Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
• Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
• Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
• Emptied trashcans and transported waste to collection areas.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.
• Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Consistently met or exceeded weekly productivity goals, contributing to the overall success of the company.
• Streamlined cleaning processes for faster service, utilizing effective time management strategies.
• Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
• Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Operated electronic backpack vacuums and floor sweepers.
• Verified cleanliness and organization of storage areas and carts.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Washed and put away kitchen dishes, utensils and glassware.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Changed bed linens and collected soiled linens for cleaning.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Sorted, laundered and put away various laundry items.
• Collected trash and moved garbage cans from kitchen areas to pick-up stations.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Polished fixtures to achieve professional shine and appearance.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Returned emptied garbage receptacles to proper locations.
• Completed special housekeeping actions such as turning mattresses on set schedule.
• Handled requests for extra linens, toiletries and other supplies.
• Hang, cleaned and rehung draperies to maintain freshness.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Rotated linens in storerooms and replenished when supplies ran low.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
• Disposed of trash and recyclables each day to avoid waste buildup.

• Assisted customers in locating products and provided exceptional service to enhance shopping experience.
• Adapted quickly to changing inventory levels, ensuring accurate product availability for customers.
• Organized grocery items efficiently within designated areas, maintaining store cleanliness and orderliness.
• Collaborated with team members to streamline restocking processes, improving overall operational efficiency.
• Executed accurate order picking based on customer needs, ensuring timely delivery of groceries.
• Utilized handheld devices for inventory management, enhancing accuracy in stock tracking and replenishment.
• Trained new team members on safety protocols and operational procedures to ensure compliance and efficiency.
• Monitored customer feedback to identify areas for service improvement, contributing to enhanced satisfaction levels.
• Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
• Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
• Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
• Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
• Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
• Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
• Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
• Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
• Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
• Contributed to a positive team atmosphere by maintaining open communication channels with colleagues and participating in problem-solving initiatives.
• Supported fellow Grocery Shoppers by sharing best practices and offering assistance during high-traffic periods or challenging situations.
• Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
• Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
• Promoted a safe shopping environment by adhering to all health guidelines, including mask-wearing and frequent hand sanitization procedures during shifts.
• Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
• Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
• Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
• Processed returns or exchanges when necessary, handling transactions courteously while maintaining a focus on customer satisfaction outcomes.
• Streamlined the shopping process for improved order completion times and increased daily productivity.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Tracked substitutions and informed customers of changes.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Greeted clients entering store to provide welcoming environment and friendly customer service.
• Followed orders precisely for correct items, sizes and quantities.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
• Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
• Managed timely and effective replacement of damaged or missing products.
• Safely and securely loaded items to prevent damage during transport.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
• Reviewed order slips, picked products and staged merchandize to be shipped.
• Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
• Interacted with guests in friendly and knowledgeable way.
• Stocked designated items on shelves, end caps and displays.
• Greeted customers and directed to requested products.
• Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Worked with customers to pack items according to specific desires and requirements.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Received new stock and input values into computer system.
• Completed inventory accounts to keep records current and promote accurate ordering.
• Coordinated efficient organization, palletizing and transportation of completed packages.
• Moved merchandise using forklifts, pallet jacks and hand trucks.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
• Supervised and trained new staff in performing census.
• Developed plan-o-grams and layouts that maximized sales.
• Labeled products, rotated stock and fronted merchandise for appealing display.
• Marked stock with identification tags and labels to outline information such as storage locations.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
• Created and enforced detailed organization processes to increase quality and service standards.
• Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
• Maintained store assets with effective loss prevention strategies.
• Greeted store customers and discussed needs.
• Compiled reports of cost factors such as labor, production and equipment.
• Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
• Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.
• Pre-assembled containers to be easily selected by packing associates.
• Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
• Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
• Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
• Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
• Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Monitored tasks and staff assignments to deliver projects under-budget and on-time.
• Updated manuals to reflect amending of rates, rules or regulations.
• Prepared and checked outbound shipments for accuracy.
• Updated merchandise pricing to match new values and special promotional rates.
• Checked product levels and recommended new purchases.
• Noted unsafe components inside packages and discussed concerns with supervisors.
• Conducted interviews by following stringent guidelines and confidentiality laws.
• Stocked warehouse efficiently by comparing item numbers with storage locations.
• Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.
• Partnered with merchandising team to create and implement profitable pricing strategies.
• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Planned and scheduled projects and directly performed installations.
• Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.

• Processed customer transactions accurately and efficiently at point-of-sale system.
• Assisted customers with product inquiries and resolved issues effectively.
• Maintained clean and organized checkout area to enhance shopping experience.
• Collaborated with team members to optimize workflow during peak hours.
• Handled cash and electronic payments while ensuring compliance with store policies.
• Supported inventory management by restocking shelves as needed during shifts.
• Demonstrated strong communication skills in engaging with diverse customer base.
• Participated in training new employees on operational procedures and customer service standards.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Developed rapport and fostered brand loyalty by offering personalized service.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Increased sales of promotional items by informing customers about current offers.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Improved efficiency, organized checkout area for optimal workflow.
• Enhanced shopping experience, provided product information and location assistance.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Fostered positive customer relations by resolving complaints and inquiries promptly.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Implemented loss prevention strategies, reducing instances of theft at checkout.
• Enhanced customer service experience by efficiently processing purchases and returns.
• Enhanced customer loyalty by participating in rewards program enrollment.
• Reduced processing errors by meticulously following transaction procedures.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Ensured accuracy in financial transactions, reconciled cash with receipts daily.
• Performed cash, card, and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Set up new sales displays each week with fresh merchandise.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Conducted inventory counts by adding each item in stock and documenting in computer system.