Shannon Gama
Erie
Summary
Dedicated and compassionate Registered Nurse (RN) with professional clinical history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
UPMC Hamot Hospital Emergency Department
07.2024 - Current
- Administered close patient care, checked vital signs and monitored telemetry.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Monitored each patient to meet appropriate care and document status changes.
- Maintained continuity of care by communicating changes in patient condition with physicians, family members, and other care team members.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Server/Bartender
O'Charleys
04.2010 - Current
- Explain menu items and suggest appropriate options for food allergy concerns.
- Bus and reset tables to keep the dining room and work areas clean.
- Resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Display enthusiasm and promote excellent service to customers.
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Medical Assistant II
UPMC Heart And Vascular Institute
02.2016 - 05.2021
- Collect and document patient medical information such as vitals, health history, and medications for patients.
- Direct patients to exam rooms, answer questions, and prepare for a visit with the provider.
- Orient and train new staff on proper procedures and policies.
Education
Associate of Science - Nursing
Mercyhurst University
Erie, PA05.2024
Diploma - Medical Assistant
Great Lakes Institute of Technology
Erie, PA04.2014
Skills
- Critical Care
- IV Insertion
- Emergency Response
- Care Planning
- Patient Safety
- Direct Patient Care
- Teamwork
- Multitasking
- Time Management
Certification
Certified Medical Assistant
Timeline
Registered Nurse, Emergency Department
UPMC Hamot Hospital Emergency Department
07.2024 - Current
Medical Assistant II
UPMC Heart And Vascular Institute
02.2016 - 05.2021
Server/Bartender
O'Charleys
04.2010 - Current
Certified Medical Assistant
Associate of Science - Nursing
Mercyhurst University
Diploma - Medical Assistant
Great Lakes Institute of Technology
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